Train your staff for success with 20 minutes and $100

I ran restaurants successfully for 20 years, and the absolute cornerstone of my guest experience was training — daily training.  I’m talking about the importance of pre-shifts and the training that should happen in every restaurant, every day before the doors open for business.  Most restaurants train their staff only on the basics of each job. A host greets and seats customers, bussers clear tables, and waiters and waitresses take orders.