I love talking shop with true industry professionals and when a conversation clicks, you just know there will be lots of key-nuggets and best practices shared.
In this episode of the Restaurant RockStars Podcast, I’m speaking with Mr. Greg Plester from Core Hospitality.
We’re going to dive deep on the true meaning of Hospitality and great service. We’ll start with what makes a fantastic dining experience, the importance of daily staff training and the characteristics of a great General Manager.
Everyone’s heard the term “In the Weeds” and its far too common with service staff in restaurants. After all, you can’t Sell if you’re just surviving, and the customer experience will suffer. We’re going to give you some real solutions here.
Finally, we’ll discuss how you build real teamwork in any hospitality enterprise and dealing with unhappy guests.
You’ve got to listen to Greg’s “L.A.S.T. model” to turn those negative situations around. Its as simple as Listen, Apologize, Solve & Thank!
Every restaurant can use a strong Management Team Organization Tool. I used one daily to plan meetings, record daily business levels, compare sales and information from prior dates and so much more. Check out Greg’s Leadership Daily Log at this link:
Now go out there and Rock Your Restaurant!
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