Imagine serving 1 Billion eggs, 340 Million Hotcakes and 326 Million cups of Coffee over 7 decades, serving generations of loyal customers and continuing to add locations.
In this episode of the Restaurant RockStars Podcast, I’m speaking with Mike Colonna, the President and CEO of Norm’s Diner, a Southern California institution that’s all about Value & Service.
We’ll talk about Norm’s unique concept, timeless architecture, great service and reasonable prices that continues to build this brand.
Mike will tell us all about the sheer number of staff needed to operate 24/7; and what it takes to serve breakfast, lunch and dinner in 19 locations during the biggest labor shortage this industry has known. Its all about leading by example, valuing and recognizing your people and of course effective training.
We’ll talk about Mike’s operating philosophies, best practices and how to maintain quality and consistency in all Norm’s locations.
This is how to run a restaurant, how to increase restaurant sales and how to build an unstoppable restaurant brand.
Now Go Out There and Rock Your Restaurant!
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