Imagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business.
In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. She brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service.
Jill cut her teeth at a very young age shadowing her father in the family McDonald’s franchises. She was forever influenced by meeting and learning from Ray Krok himself. Her career includes an impressive career first graduating from Le Cordon Bleu in Paris, then later working in the pastry kitchen at famous Harrod’s in London. Additionally she worked in a Michelin Starred restaurant in Italy, and appeared on the “Today Show”.
Listen on as we chat about:
- Leading by Example and Empowerment
- Providing “Celebrity Customer Experiences”
- How restaurants can transform their teams and bring back customer confidence during the Covid Crisis
and so much more…
Let’s never forget that service is the foundation of your business. Empowering your team to deliver truly personal exemplary service will be your greatest competitive advantage!
As a special bonus, Jill shares the results of a telling survey from the customer’s perspective. As a result, she has launched a new course called Confident Customers Through Customer Experience.”
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