Restaurant Rockstars Episode 339

Problem Customers, Staff Management & Trends

LISTEN HERE OR ON YOUR FAVORITE PODCAST PLAYER

Prefer to watch the interview?
Click the video below.

Join the Restaurant Academy

We’ve all had problem customers. While some are easily appeased, others have been known to make a spectacle in front of fellow guests.

It’s a best practice to prepare your team in advance for how to handle problem customers.  The goal is to handle them before they disrupt your business.

In today’s episode of the Restaurant Rockstars Podcast, I speak with Adam Evans of Bar Almighty.  He is a long-time bar owner, entertainment promoter and restaurant GM.  Adam has written a new book aptly named “The Customer is NOT Always Right”!

Listen or watch as Adam shares:

  • What qualities and skillsets make an excellent restaurant GM
  • Effective staff training techniques and the importance of salesmanship
  • How one problem customer can affect your team’s morale and service to other guests
  • Effective bar management
  • How to recognize alcoholic beverage trends and maximize profit.
  • Simple precautions and training staff to control a difficult situation.

Adams books: “The Customer is Not Always Right” & “Hospitality Horror Stories” are sure to entertain and give you a plan to deal with any problem customer.

Watch or Listen to this episode and then go out there and Rock YOUR Restaurant!

Roger

Connect with our guest!

www.baralmighty.com

https://www.linkedin.com/in/adampevans/

https://www.goodreads.com/adam-evans

Coming Soon…

“The Customer is NOT Always Right”! Dealing with problem customers.
Maximise Profits with Restaurant Rocktars

The three costly mistakes you could unknowingly be making?

Find out in this FREE guide and restaurant assessment specifically designed to reveal the unexpected hurdles standing between you and exponential business growth.

Thank You To Our Sponsors

WHIRKS

The Employee Retention Tax Credit We will help you determine your eligibility for  2020 & 2021 ​- Get Started

Smithfield Culinary

Inspiring Head-Turning Menu Creativity

Culinary Trends & Chef Inspired Recipes - Learn More

THE BIRTHDAY CLUB

Did You Know That 7 out of 10 Adults Dine Out To Celebrate Birthdays?

You Can Easily Capture This Lucrative Business!

Want to become a podcast sponsor?

Please get in touch with Roger at roger@restaurantrockstars.com

You might also be interested in these episodes...
Episode #303 A Possible Labor Solution for Restaurants
Episode #315 Innovative Solution to the Labor Crisis
Episode #310 Fill Your Restaurant Seats Using Birthday Marketing
Episode #353 Expert Tips on Restaurant Finances From a CFO
Episode #356 How to Deliver Epic Hospitality with Epic Leadership
#336 How To Simplify & Systemize Restaurant Tip Reporting
Episode #384 Fun Restaurant Concept Will Bowl You Over!
Episode #259 Celebrity Chef Beats Addiction + Rises to New Heights
Episode #331 How to Elevate Your Bar Business
Episode #382 Chef Shares Great Restaurant Kitchen Success
Episode #311 How to Provide True Hospitality + Get Raving Fans
Episode #337 Restaurant Strategy Shifts in The Digital Era
Episode #372 What Makes a Successful Restaurant?
Episode #375 Using Restaurant Technology to 10X your Business
#343 Amazing Leadership As The Key To Restaurant Success
Episode #339 Problem Customers, Staff Management & Trends
Episode #317 Restaurant Insurance – Potential Pitfalls to Your Coverage
Episode #313 Awesome Guest Experiences Build Your Restaurant Brand
Episode #377 How to Increase Restaurant Sales & Build Guest Loyalty
#380 Great Restaurant Marketing Advice from The Trenches
Episode #379 Excellent Tips on Getting Your Restaurant Taxes In Order
Episode #373 Restaurant Group Cracks the Hospitality Code: The Journey of Abraham and his Restaurants
Episode #344 Want to Sell Your Restaurant?!
Episode #329 Launching a New Restaurant Concept
Episode #334 This 40-Year Restaurateur Shares Actionable Wisdom
Episode #265 Restaurant Marketing That Really Works
Episode #325 How to Deliver True Restaurant Hospitality
#347 How Stellar Leadership Builds Epic Company Culture
Episode #316 How to Feel Good About Food Waste
Episode #324 How Build a Restaurant Empire