Restaurant Rockstars Episode 339

Problem Customers, Staff Management & Trends


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We’ve all had problem customers. While some are easily appeased, others have been known to make a spectacle in front of fellow guests.

It’s a best practice to prepare your team in advance for how to handle problem customers.  The goal is to handle them before they disrupt your business.

In today’s episode of the Restaurant Rockstars Podcast, I speak with Adam Evans of Bar Almighty.  He is a long-time bar owner, entertainment promoter and restaurant GM.  Adam has written a new book aptly named “The Customer is NOT Always Right”!

Listen or watch as Adam shares:

  • What qualities and skillsets make an excellent restaurant GM
  • Effective staff training techniques and the importance of salesmanship
  • How one problem customer can affect your team’s morale and service to other guests
  • Effective bar management
  • How to recognize alcoholic beverage trends and maximize profit.
  • Simple precautions and training staff to control a difficult situation.

Adams books: “The Customer is Not Always Right” & “Hospitality Horror Stories” are sure to entertain and give you a plan to deal with any problem customer.

Watch or Listen to this episode and then go out there and Rock YOUR Restaurant!


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Coming Soon…

“The Customer is NOT Always Right”! Dealing with problem customers.
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