Restaurant Rockstars Episode 342

How To Exceed Expectations with Restaurant Hospitality


Prefer to watch the interview?
Click the video below.
Join the Restaurant Academy
We all define hospitality in our own way, and it’s a foundational element in your business. Ensure that your staff is trained on what hospitality means and more importantly how it affects your guest’s experience.

In this week’s episode of the Restaurant Rockstars Podcast, I’m speaking with Alfio Celia, VP of Food & Beverage for Crescent Restaurant Group, a division of Crescent Hotels and Resorts. Crescent is a nationally known operator of over 100 properties in the US and Canada.

Listen or watch as Alfio shares:

  • How hospitality starts with the guest and how they feel
  • How to exceed guest expectations post pandemic
  • Crescent’s approach to onboarding, training, and recognizing staff.
  • Developing and fostering a company culture versus a mission statement
  • How to up-level guest service and hospitality experiences everyday
  • Effective marketing strategies and how to maximize restaurant profits.

Alfio is a proven industry veteran sharing many key hospitality nuggets that can benefit your operation

Watch or listen to this episode and then go out there and Rock YOUR Restaurant!


Connect with our guest:



Coming Soon…
The Tillery Restaurant & Bar
Maximise Profits with Restaurant Rocktars

The three costly mistakes you could unknowingly be making?

Find out in this FREE guide and restaurant assessment specifically designed to reveal the unexpected hurdles standing between you and exponential business growth.

Thank You To Our Sponsors


Find Out How Much Your Business Is Due Back from the ERC Program

Set Up a Call with Karen the Owner of Verge Funding


Did You Know That 7 out of 10 Adults Dine Out To Celebrate Birthdays?

You Can Easily Capture This Lucrative Business!


For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate.

Request a DEMO:

Want to become a podcast sponsor?

Please get in touch with Roger at

You might also be interested in these episodes...
Episode #331 How to Elevate Your Bar Business
Episode #354 A Restaurateur’s Inspired Journey and A Happy Accident Gets Trademarked!
Episode #258 How to Turn First Time Guests into Restaurant Regulars
Episode #305 Restaurant Success by Service First
Episode #373 Restaurant Group Cracks the Hospitality Code: The Journey of Abraham and his Restaurants
Episode #369 Juggling Multiple Restaurants And Concepts
Episode #378 Stocked & Stirred: How to Master Restaurant Inventory
Episode #342 How To Exceed Expectations with Restaurant Hospitality
Episode #361 Business Failure – When to Call It Quits
Episode #324 How Build a Restaurant Empire
Episode #387 Shifting to a Leadership Mindset in Hospitality
Episode #374 Tossing the Dough, Spreading the Legacy: An Authentic Journey of Neapolitan Pizza
Episode #364 How to Lead a Great Restaurant Kitchen
Episode #299 How to Increase Restaurant Sales & Dazzle Customers
Episode #371 Restaurant Finances that are VITAL to your Success
Episode #351 Epic Advice from Bar Rescue Hero Jon Taffer
Episode #304​ What To Know About Investing in Restaurants
Episode #321 Get BIG Money Back from your Payroll Taxes via ERTC
Episode #385 Restaurant Success – The Key to Thriving in This Business
Episode #307 Do You Have a Restaurant Strategy?
Episode #335 How to Run Great Restaurants
Episode #384 Fun Restaurant Concept Will Bowl You Over!
Episode #339 Problem Customers, Staff Management & Trends
Episode #362 A Restaurant Dining Experience to Remember
Episode #300 Incentives May Help Solve your Restaurant Labor Challenge
Episode #358 Delivering Hospitality at the Highest Level
Episode #330 How to Succeed in the Restaurant Business
Episode #383 Restaurant Equipment – What You Need to Know
Episode #345 Designer Turns Operator, A Restaurant Startup Story
Episode #341 This Intriguing Restaurant Concept is Out of The Box