Restaurant Rockstars Episode 342
How To Exceed Expectations with Restaurant Hospitality
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In this week’s episode of the Restaurant Rockstars Podcast, I’m speaking with Alfio Celia, VP of Food & Beverage for Crescent Restaurant Group, a division of Crescent Hotels and Resorts. Crescent is a nationally known operator of over 100 properties in the US and Canada.
Listen or watch as Alfio shares:
- How hospitality starts with the guest and how they feel
- How to exceed guest expectations post pandemic
- Crescent’s approach to onboarding, training, and recognizing staff.
- Developing and fostering a company culture versus a mission statement
- How to up-level guest service and hospitality experiences everyday
- Effective marketing strategies and how to maximize restaurant profits.
Alfio is a proven industry veteran sharing many key hospitality nuggets that can benefit your operation
Watch or listen to this episode and then go out there and Rock YOUR Restaurant!
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