True hospitality is in many cases a lost art. Generations ago, gas stations would wash your windshield and check your oil and restaurants would thrive by providing exemplary service. You would be greeted at the door by name, the host would take your coat, seat you at your favorite table and the owner or Maitre’D would make sure that every aspect of your dining experience was unforgettable. What happened to this type of service?
Chef James Clary has owned and managed many fine dining restaurants and one of his secrets to success was treating every guest as if they were the “most-important” guest, even when his restaurant was a full-house. Listen as the Chef and I discuss why so many restaurants in the hospitality business are missing the hospitality.