Episode #210 Paramount Service is all about the Customer!

Imagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business. You can! In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. Jill brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service.

Episode #209 Our Cheese Was Moved, Now What?

In this episode of the Restaurant RockStars Podcast, I’m speaking with my good friend and fellow industry Pro, Jaime Oikle of Running Restaurants. Jaime had this idea to talk about what we can do now to not only survive, but put our business in the best position to really come out of this crisis and succeed big. Now’s the time to continue taking action. Now’s the time to strategize, plan, execute! Its all about the following simple systems to control your business and your future

Episode #208 The Latest Scoop on PPP, EIDL and Forgiveness

The Paycheck Protection Program has worked for some and not for others. In this episode of the Restaurant RockStars podcast, I’m speaking with Matthew Patrick, Principal of Patrick & Associates, a CPA firm specializing in the Paycheck Protection Program and Economic Injury Disaster Loans. We’re going to cover all the ins and outs of these programs, and most important how to maximize or get complete forgiveness for your PPP!

Episode #207 In a Sea of Marketing, this Really Works!

One of the coolest things we talk about is what Matt calls creating an “Emotional Connection” with the customer. Building that powerful loyalty is like money in the bank. Think of what the lifetime value of each customer is really worth if they become raving fans of your business and suddenly come in more often. We’re going to talk about social media strategy, what to communicate, how often to communicate and special offers that bring in the crowds.

Episode #206 Leading Chefs Unite To Help Hospitality Workers

This episode of the Restaurant RockStars Podcast is all about an initiative to help those industry workers most affected. I’m speaking with Sean Weissbart, a NYC attorney specializing in setting up tax-exempt non profit organizations who has teamed with Danny Meyer of Union Square Hospitality Group, Daniel Boulud and Thomas Keller to create a 501 (3C) company raising funds for those in our business who need it most – our front line employees.

Episode #204 Restaurants Share Covid-19 Aftermath & Solutions

The Government has all but shut us down, and returning to days of normal is still out of sight for most of us. We’re scrambling for a new plan and that plan keeps shifting day by day. What to do next? In this episode of the Restaurant RockStars Podcast I speak with George Deeb of Restaurant Furniture Plus. George sent out a Covid-19 Survey to 30,000 restaurants and the results are telling.

Episode #202 An Objective View of Modern POS Systems

At the heart of your operation is of course your Point of Sale system. Interestingly, modern systems are now integrating other value-added applications such as Inventory control, payment processing, online ordering, etc… There are so many features, options and choices to look at, so with today’s episode, we’re not just bringing you another system, but an objective opinion from a software and POS expert who tells all from your perspective.