How To Engage Your Hospitality Team In Learning After Induction

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How To Engage Your Hospitality Team In Learning After Induction

With so many moving parts and balls in the air, running a restaurant is a constant challenge. Effective owners and managers that practice consistent and constant training enjoy a true competitive advantage. This is what separates the best restaurants with a loyal following from those spinning their wheels wondering why their seats aren’t full. 

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Are You In The Restaurant Business For The Right Reasons?

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Are You In The Restaurant Business For The Right Reasons?

There are so many reasons people run restaurants. Many of us first got into the business because of passion. Maybe you once worked in restaurants and loved the people side, camaraderie of staff and customers or the high-energy. Possibly, you were a chef with a loyal following of raving fans, or you just saw an opportunity and took the plunge. But that was years ago. Are you still passionate and committed to run a top-notch operation?

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Fun & Games Make The Cash Register Ring

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Fun & Games Make The Cash Register Ring

As operators, we’re competitive people, always looking for ways to increase sales. Creating a healthy competition amongst the staff was one way of keeping them on their toes, upping the fun factor and boosting the restaurant’s bottom-line. This all began with a daily pre-shift meeting.

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There Go the Prime Costs!

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There Go the Prime Costs!

I was obsessed with profit (not at the expense of quality or service) when I ran restaurants and now, I’m passionate to share my knowledge and years of experience with other operators and managers. After all, if you’re not “crushing it”, what’s the point?

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When The Curtain Goes Up, It’s Showtime!

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When The Curtain Goes Up, It’s Showtime!

Labor will always be any businesses’ biggest challenge, but you can turn the tables so to speak with a simple system or plan B, that becomes your restaurant’s strongest competitive advantage. I am a big believer in paramount service – it’s the only real competitive advantage. Train your staff to over-deliver and treat every guest as the most important guest and your business will grow.

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Consistency Is Everything In A Hospitality Operation

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Consistency Is Everything In A Hospitality Operation

Whether you run a food truck, coffee shop, fast casual or full-service restaurant, know that every interaction between your staff and each guest must be consistent and memorable across your operation. This comes with regular consistent training as a given, but more importantly the culture of your place. Are you building and sustaining a culture focused on hospitality, family and fun?

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In The Age of Online Reviews, This Was Dangerous Thinking!

In The Age of Online Reviews, This Was Dangerous Thinking!

Our recent travel experiences differed greatly at a variety of businesses. Whether they were resort hotels, a hip modern motel, high end restaurants, Chinese take-out, the local bagel shop and a bowling alley; the lessons learned are the same. Regardless of the price of your menu or service provided, hospitality is either present or noticeable absent.

Growing profits in your small business - WISDOM from the trenches...

Growing profits in your small business - WISDOM from the trenches...

In this episode we interview Roger Beaudoin, an entrepreneur, restaurateur, consultant and author. He shares his interesting entrepreneurial journey, his initial inspiration for his first highly-successful restaurant, and valuable tips & advice on growing the profits of your small business.

If You Build It, Will They Come?

If You Build It, Will They Come?

We all know the Kevin Costner film “Field of Dreams” and the famous line “If you build it, they will come”; but in the world of running restaurants, the reality is “IF you build it, your work begins”.  To systemize your business you need to “do the homework”, and it takes a bit of time up-front, but once the systems are in place you have new-found freedom and you’re in the driver’s seat, not the other way around. 

Restaurant Lessons From Your Favorite “Pro” Team

Restaurant Lessons From Your Favorite “Pro” Team

It’s no secret that training takes time, discipline and most of all follow-through. You need a game plan, an attentive and willing staff and regular exercises that keep everyone on top of their game.

Is Your Restaurant Running You?

Is Your Restaurant Running You?

Arguably, restaurants are one of the most challenging of all businesses and require a “hands-on” approach. No-one can deny the high failure rate, and marginal operations quickly become new statistics.

The "True" Meaning Of Hospitality

The "True" Meaning Of Hospitality

This service went above and beyond any expectation I had for dinner this particular evening.  I had flown in that day, was tired and hungry and was simply looking forward to checking in to my hotel. Eric was unaware of my special needs, yet intuitively took a personal approach to making my experience and all his guests that evening special and memorable.  We can all take a special lesson in this true hospitality approach from Eric and I hope you think of ways to apply this approach to your own operation.

8 Great Things To Tell Your Staff Today

8 Great Things To Tell Your Staff Today

Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage.  Discuss these 8 great things with your staff today.

F.A.C.E.S. Run Your Restaurant

F.A.C.E.S. Run Your Restaurant

When I ran high-volume restaurants for 20 years, the acronym F.A.C.E.S. served as our team mantra.  Every day in every restaurant across America, we are seeing and serving new guests every day… new Faces, if you will. 

Choosing the Right Items for Your Menu

Struggling with how to develop a well-planned menu for your restaurant business? Read on to learn more and don’t forget to shop Restaurant Rockstars now!

Important Location Factors to Consider

Wondering how to start a restaurant and choose the right location? Read on to learn more and check out the consulting services from Restaurant Rockstars!

Exploring the Psychology of Menus

Exploring the Psychology of Menus

There are some psychological tactics that can make your menu more effective. Read on to learn more and shop our restaurant consulting products today!

3 Key Factors to Restaurant Success

3 Key Factors to Restaurant Success

There are three factors that can make or break your restaurant. Read on to learn more and shop Restaurant Rockstars for restaurant business plan advice!