Viewing entries tagged
customers

Are Your Customers Peeved?

Are Your Customers Peeved?

When I ran restaurants, I approached service from the customers point of view.  That is at least twice a week, I was a customer in my own restaurant.   Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”

When It Comes To Service - Details Matter

When It Comes To Service - Details Matter

I often recommend that all restaurant owners eat in both their own establishments and a variety of other restaurants from time to time to notice details from a customer’s perspective.

 

Affinity:  The Secret Weapon

Affinity: The Secret Weapon

Affinity means having a feeling of belonging. In a restaurant setting, it means an intense loyalty because of this feeling of belonging.
Wouldn’t it be amazing to capture lightning in a bottle with all your customers?

Learn how to turn $100 into $1000 on Restaurant Ninjas

Learn how to turn $100 into $1000 on Restaurant Ninjas

Take a listen to this episode of RESTAURANT NINJAS:

  • "Roger fell into the restaurant business"

  • "SalesStars is a turnkey online program to train your front-of-the-house team!"

  • "Roger Beaudoin hires for his restaurants based on personality, approach and attitude."

  • "Roger Beaudoin and I talk about the "Flash of Lightning" on today's Restaurant Ninjas podcast!"

  • "Learn how to turn $100 into $1000 on today's Restaurant Ninjas!"

LISTEN NOW