When I ran restaurants, I approached service from the customers point of view. That is at least twice a week, I was a customer in my own restaurant. Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”.
I often recommend that all restaurant owners eat in both their own establishments and a variety of other restaurants from time to time to notice details from a customer’s perspective.
Affinity means having a feeling of belonging. In a restaurant setting, it means an intense loyalty because of this feeling of belonging.
Wouldn’t it be amazing to capture lightning in a bottle with all your customers?
Take a listen to this episode of RESTAURANT NINJAS:
"Roger fell into the restaurant business"
"SalesStars is a turnkey online program to train your front-of-the-house team!"
"Roger Beaudoin hires for his restaurants based on personality, approach and attitude."
"Roger Beaudoin and I talk about the "Flash of Lightning" on today's Restaurant Ninjas podcast!"
"Learn how to turn $100 into $1000 on today's Restaurant Ninjas!"