Viewing entries tagged
resaurants

There Is No Finish Line

There Is No Finish Line

"Run your restaurant like a business and a brand and remember there’s no finish line. Every day is a new day and a new beginning…and…put yourself in your guests’ shoes or put your 'guest hat' on and train your employees to see what the guest sees before the guest sees it."

When It Comes To Service - Details Matter

When It Comes To Service - Details Matter

I often recommend that all restaurant owners eat in both their own establishments and a variety of other restaurants from time to time to notice details from a customer’s perspective.