Viewing entries tagged
restaurant staff

My Entrepreneurial Journey - Roger Is Interviewed On The Entrepreneur Way Podcast

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My Entrepreneurial Journey - Roger Is Interviewed On The Entrepreneur Way Podcast

“I knew absolutely nothing about the business that I got into… so again I mentioned the business of a thousand details and one by one call it the school of hard knocks you know back in the early days it felt as though I was falling from a tree and hitting every branch on the way down. I made a lot of mistakes, I lost a lot of money before I created the systems that then turn things around and moved my business forward. And ultimately I was able to dominate my competition for about 18 of those 20 years that I was in the business ”

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Is Your Restaurant Running You?

Is Your Restaurant Running You?

Arguably, restaurants are one of the most challenging of all businesses and require a “hands-on” approach. No-one can deny the high failure rate, and marginal operations quickly become new statistics.

The "True" Meaning Of Hospitality

The "True" Meaning Of Hospitality

When I receive exemplary service in a restaurant, it’s not only unexpected, but absolutely astounding… Recent service went above and beyond any expectation I had for dinner this particular evening. 

8 Great Things To Tell Your Staff Today

8 Great Things To Tell Your Staff Today

Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage.  Discuss these 8 great things with your staff today…

Does Your Restaurant Have “WOW” Factor?

Does Your Restaurant Have “WOW” Factor?

I’ve always believed that dining out in any restaurant should be an “event” and this is certainly what I look for when I dine out in anyplace USA or really anywhere in the world.  A restaurant should provide endless reasons to dazzle the customer, invite them back and create “affinity” with each customer.