Viewing entries tagged
server training

Theatre Of The Mind - The Art Of Suggesting And Selling

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Theatre Of The Mind - The Art Of Suggesting And Selling

Your restaurant’s patrons appreciate inside knowledge, personal recommendations, and glowing descriptions. By training your service team to creatively use ‘Theatre of the mind’, you’ll soon be watching your customers smile, the cash register ring and online reviews bring in new and repeat business. Now, that’s a true competitive advantage.

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Are You In The Restaurant Business For The Right Reasons?

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Are You In The Restaurant Business For The Right Reasons?

There are so many reasons people run restaurants. Many of us first got into the business because of passion. Maybe you started working in restaurants and really oved the personal side, camaraderie with staff and customers alike. Perhpas you are drawn to the high-energy. Possibly, you were a chef with a loyal following of raving fans, or you just saw an opportunity and took the plunge. But that was years ago. Are you still passionate and committed to run a top-notch operation?

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Fun & Games Make The Cash Register Ring

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Fun & Games Make The Cash Register Ring

Every day before your doors open for business, gather your team for a motivational huddle and go beyond the typical tasting of the night’s specials. Discuss exceeding guest expectations and a strategy for the service to come. One of my most effective exercises was actually based on a popular game that everyone has played – BINGO!  Much like the real thing my version of the game is easy to execute in your restaurant. Here’s the idea…

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The "True" Meaning Of Hospitality

The "True" Meaning Of Hospitality

When I receive exemplary service in a restaurant, it’s not only unexpected, but absolutely astounding… Recent service went above and beyond any expectation I had for dinner this particular evening. 

8 Great Things To Tell Your Staff Today

8 Great Things To Tell Your Staff Today

Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage.  Discuss these 8 great things with your staff today…

Is The Service In Your Restaurant Paramount?

Is The Service In Your Restaurant Paramount?

I expect to receive the same quality of service whether dining in a Denny’s or a 5-Star Restaurant.  The basic principle is the same… its all about hiring the best people with a true desire to serve the public and then developing them, training them, recognizing and rewarding them to build your business.  That’s what I Call “PARAMOUNT SERVICE”!

3 Key Training Points for Your Wait Staff

3 Key Training Points for Your Wait Staff

Opening a restaurant? Check out the three most important areas of server training and contact Restaurant Rockstars today to learn more about our services!

Top Server Mistakes

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Top Server Mistakes

These are some of my biggest pet peeves... 

I visit restaurants across the USA and around the globe, 9 times out of 10, the servers I get are making serious mistakes…mistakes that cost restaurants money and customers!

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THE TRUE COST OF TRAINING

THE TRUE COST OF TRAINING

As restauranteurs we’re “In It to Win It” aren’t we?,  Working 6 or 7 days per week, two to three meals per day… putting out fires, working on product quality, making sure our restaurants and menus are inviting and so on…  It’s a daily challenge and we all know all too well the failure rate of restaurants in the first 5 years.