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When I receive exemplary service in a restaurant, it’s not only unexpected, but absolutely astounding… Recent service went above and beyond any expectation I had for dinner this particular evening.
Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage. Discuss these 8 great things with your staff today…
When I ran restaurants, I approached service from the customers point of view. That is at least twice a week, I was a customer in my own restaurant. Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”.
These are some of my biggest pet peeves...
I visit restaurants across the USA and around the globe, 9 times out of 10, the servers I get are making serious mistakes…mistakes that cost restaurants money and customers!
We ordered drinks and they were expertly prepared, poured into appealing glassware and properly garnished. After enjoying our first drink and their gracious service, we decided to stay for dinner and move to the dining room to join two additional friends. That’s where the experience dramatically shifted and fell short.
I often recommend that all restaurant owners eat in both their own establishments and a variety of other restaurants from time to time to notice details from a customer’s perspective.
Affinity means having a feeling of belonging. In a restaurant setting, it means an intense loyalty because of this feeling of belonging.
Wouldn’t it be amazing to capture lightning in a bottle with all your customers?
Take a listen to this episode of RESTAURANT NINJAS:
"Roger fell into the restaurant business"
"SalesStars is a turnkey online program to train your front-of-the-house team!"
"Roger Beaudoin hires for his restaurants based on personality, approach and attitude."
"Roger Beaudoin and I talk about the "Flash of Lightning" on today's Restaurant Ninjas podcast!"
"Learn how to turn $100 into $1000 on today's Restaurant Ninjas!"