I had the opportunity to dine out in two very different restaurants last week and the service varied dramatically. You might be surprised by my experiences. Listen as I walk you through the nuances of each experience, picture the customer expectation and you’ll see what I mean by Paramount!
Listen as the Chef from the St. Regis Deer Valley tells of her early desire to cook, family influences and path through numerous positions in varied kitchens to lead at the St. Regis. Its a refreshing story that I hope inspires other operators, chefs and restaurant people in all positions. In my opinion, this is the true definition of hospitality and the only way to run a kitchen and a restaurant.
Listen to today’s episode as we cover cost cutting, sales building, guerrilla marketing and service-smashing customer loyalty programs. This podcast is loaded with ideas to Maximize profit and gain what I call a “Secret Weapon” in this business and if you want to take this Action further, we’ve got a deal for you – Stay Tuned!
To run a really profitable restaurant, you have to pay attention to the key financial details. The problem is, this can be a hassle. Many operators and managers just plain HATE the numbers and important processes like taking regular inventory and running food cost. So here’s simple solution…
You know this business is all about passion… the blood, sweat, tears and hard knocks that define a triumphant restaurateur. Listen as Chris tells his story of the obstacles he faced to establish his now busy Cafe, the steps he’s taking to “systemize” his operation and how dreams still come true everyday in the restaurant business.
When your doors open for business each day, its like the curtain going up and suddenly its “Showtime”! Think of your staff not as hosts, bussers, bartenders and servers, but as actors and actresses on stage ready to delight the customer not just with the products you sell, but the service you provide. Delivering amazing dining experiences with consistency and flair is the key to a long sustainable business that prints money.
I get that this business can be all-consuming, but if you don’t put systems in place now, you’ll be spinning your wheels forever. This business is hard enough so you might as well be creating an “Exit Strategy” for the future. This way you get options.
In this latest episode, my friend and industry PRO Jaime Oikle of www.runningrestaurants.com and I discuss why you should probably close your restaurant one or two days a week. Unless you’re in Las Vegas or a major destination with constant traffic, you just might be losing money staying open on your slow nights.
Listen as we walk you through a simple daily Break-Even exercise which will show you exactly how much you need to ring in sales each and every day. This quick listen is time well spent to really dial in your operation and most important save and boost your Profits!
Listen to this latest episode as we walk you through a simple and effective Inventory system, which is Job 1 to calculate your all-important food costs. This quick listen is time well spent to really dial in your kitchen and most important, your Profits!
In my last episode #57 we calculated your Profit per Dish in every category. Now armed with this powerful information, the Product Mix Report (PMIX) is the “key” that shows your restaurant’s volume of sales for every product on the menu. All you do is plug in a particular date range (at least a month or two) and see if your Most Profitable Items are your restaurant’s Biggest Sellers… If Not, time to do some menu tweaking to maximize your restaurant profits!