I often recommend that all restaurant owners eat in both their own establishments and a variety of other restaurants from time to time to notice details from a customer’s perspective.
You’ve written your business plan, chosen your location, written up your menu, you’re thinking about staff and you’re eager to get out there and run a successful restaurant. You’ve got all your bases covered, right? Furniture is a crucial part of the restaurant experience and is an often overlooked aspect of opening and managing a restaurant.
In the May issue of Restaurant Hospitality, Roger teaches you how to train your staff to SELL not just serve. There are superstar servers in just about every restaurant. You know who they are. They’re personable, attentive, love meeting the public and make great money for themselves and your business.
The restaurant business is one of 1,000 details. Even though we get 990 of them right, it’s the 10 we miss that the guest always sees. And these impressions are lasting ones with the potential to have a highly negative impact on our businesses.
If you’ve seen the film, the one with Bill Murray…you know the message take away is “those who are reluctant to change the past are condemned to repeat it”. In other words, we’re all really close to our restaurants and we think we got it covered, but old (bad) habits die hard.
Watch and learn how you can immediately Increase Your Restaurants Profits!
I often say that “the restaurant business is one of a 1000 details and even though your restaurant gets 990 of them right, it’s the 10 you miss that the guest always sees”. This happens to the best of us but, some restaurants just get it all right! My wife and I had such a dining experience recently in Hailey, Idaho (more on this in a minute).
How long does it take your pizzeria to make a million dollars? Has it ever? What if you could achieve the million-dollar mark in a matter of months by simply training your staff to be enthusiastic about the place they work and the food they’re serving?