When It Comes To Service – Details Matter
I often recommend that all restaurant owners eat in both their own establishments and a variety of other restaurants from time to time to notice details from a customer’s perspective.
Affinity: The Secret Weapon
Affinity means having a feeling of belonging. In a restaurant setting, it means an intense loyalty because of this feeling of belonging.
Wouldn’t it be amazing to capture lightning in a bottle with all your customers?
How to Choose Restaurant Furniture
You’ve written your business plan, chosen your location, written up your menu, you’re thinking about staff and you’re eager to get out there and run a successful restaurant. You’ve got all your bases covered, right? Furniture is a crucial part of the restaurant experience and is an often overlooked aspect of opening and managing a restaurant.
Train your staff to SELL not just serve
In the May issue of Restaurant Hospitality, Roger teaches you how to train your staff to SELL not just serve. There are superstar servers in just about every restaurant. You know who they are. They’re personable, attentive, love meeting the public and make great money for themselves and your business.
Focus On These 12 Guest Contact Points
The restaurant business is one of 1,000 details. Even though we get 990 of them right, it’s the 10 we miss that the guest always sees. And these impressions are lasting ones with the potential to have a highly negative impact on our businesses.
How To Get An “A” Game From Your “A” Team
Roger is featured in the March issue of Restaurant Hospitality Magazine with his article: How to get an “A” game from your “A” team. From one restaurant owner to another, let’s talk staff … specifically, your front of house.
Is it Groundhog Day in your Restaurant?
If you’ve seen the film, the one with Bill Murray…you know the message take away is “those who are reluctant to change the past are condemned to repeat it”. In other words, we’re all really close to our restaurants and we think we got it covered, but old (bad) habits die hard.
How to Immediately Increase Your Restaurants Profits!
Watch and learn how you can immediately Increase Your Restaurants Profits!
When a Restaurant Gets it Right!
I often say that “the restaurant business is one of a 1000 details and even though your restaurant gets 990 of them right, it’s the 10 you miss that the guest always sees”. This happens to the best of us but, some restaurants just get it all right! My wife and I had such a dining experience recently in Hailey, Idaho (more on this in a minute).
Hit the Million Dollar Mark at Your Pizzeria
How long does it take your pizzeria to make a million dollars? Has it ever? What if you could achieve the million-dollar mark in a matter of months by simply training your staff to be enthusiastic about the place they work and the food they’re serving?