Episode #62 Would Your Restaurant Win an Oscar?

When your doors open for business each day, its like the curtain going up and suddenly its “Showtime”!  Think of your staff not as hosts, bussers, bartenders and servers, but as actors and actresses on stage ready to delight the customer not just with the products you sell, but the service you provide.  Delivering amazing dining experiences with consistency and flair is the key to a long sustainable business that prints money.

Episode #54 How To Sell More Gift Cards This Holiday Season!

Its the Holidays and there’s no better time to sell more Gift Cards!

This time of year is a cash injection in your business that can bring in hundreds even thousands of extra dollars in the next 3 weeks!

Listen to this episode as I give you some simple and very effective marketing ideas to make your cash register ring this holiday season… you might even learn a few secrets you can use all year long to boost your sales and build your restaurant’s brand.

Episode #52 This Chain Has it Dialed & Your Restaurant Can Too!

I’ve always believed there are 3 very important elements to any successful restaurant – Food, Service & Ambiance and to really get the buzz going for your place, you’ve got to nail all three.

I happened to visit a well-known major chain restaurant recently and the experience really knocked my socks off and my kids were pretty impressed too.  They wanted to take our server home with them, but I’ll get to that.

Episode #46 – Hiring the Wrong People with the Wrong Approach?

Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach.  I see want ads all the time for desperate restaurants seeking experienced people…

“Wanted Experienced Cook.. Experienced Server” – Why? Most of the time, these people usually don’t work out – No wonder turnover is so high in the restaurant business.

Episode #40 Don’t Hire Another Employee Until You Hear This

The restaurant industry is a HIGH TURNOVER business, but I’ve got the solution.   Don’t hire another person in your restaurant until you listen to this podcast episode.

Forget about help-wanted ads, you can’t simply fill openings… that’s a sure fire way to find average people, who will deliver average guest experiences, average food & drink and lead to nothing but problems in your restaurant.

Episode #34 Don’t Fear Technology… Fear a Restaurant without a System!

I get it – your restaurant has so many moving pieces, do you need another?  YES!  I’m talking about simplifying your business and your life so you run it and not the other way around. You’re probably already paying for multiple functions that you don’t have time for or can’t do yourself… but what if you had one system that ran your restaurant… inventory, cost controls, labor & scheduling, invoices.. a complete back of house solution that’s simple to use and works with your POS system?   And, if you have more than one location, combines and compares all this information from multiple restaurants at the touch of a button…

Listen as I speak with John Moody from Restaurant365 as he takes us through one stop to solve all your restaurant management functions in one simple solution.

Episode #33 Wobbly Tables Wobble Your Customer – The Solution Once and For All

Every impression and detail in your restaurant impacts the guest experience and is lasting.  Above all, you want your customer to be comfortable and let’s face it, you probably have wobbly tables in your restaurant.  If your servers are anything like mine were, they probably place coasters or folded napkins under the table base for a quick fix.  This is not only unsightly to the guest, but an annoyance.   Well, at last there’s a solution to this frustrating problem.