Episode #133 The MOST Important Detail in your Restaurant!

Know this…“paramount” service is everything in your restaurant.  Deliver anything less and your customers will talk… Immediately, their experience at your place is all over social media and online review platforms. You can lose your good reputation and customers at your restaurant’s peril.  Take a listen to my recent experience….

Episode #132 Strategy From A Top Brand Expert

Give today’s episode a listen as I’m speaking with Ben Gaddis, the President of one of the world’s Top innovation agencies counting some of the world’s most powerful brands as clients.  We’ll talk digital marketing, online ordering, delivery, leading-edge loyalty programs and much more that shape and grow the all-important relationship between your operation and your customer.

Episode #130 Does your Indie stack up to the Competition?

Well once again, I’m on the road driving cross-country. I had a chance to eat out several times a day in a wide variety of places. So today, I’m telling you about two dining experiences that really stood out for different reasons. I hope it helps you take a fresh look at your restaurant or hospitality enterprise, and give you some food for thought.

Episode #127 One Cool Tip: How an ICEBERG can Double Your Restaurant Sales!

I’ve always believed that “Order Takers” in restaurants deliver Ordinary Experiences.  Why not be about creating Extraordinary guest service?  To do this, your staff need to take your customer on what I call “the Magical Journey”.  Here’s one cool tip to do just that while watching your guests smile and cash register ring.

Episode #126 One Foot From Disaster, My Journey To Wild Success

From pitfalls and major struggles to straight out theft & fraud, you’ll learn how I built my successful restaurants from a bold dream and no practical experience to a wildly successful multi-million dollar exit. In this action-packed episode, my friend and fellow industry pro Jaime Oikle and I discuss my crazy restaurant journey and how the systems I created led to Double the Net Profit of the average restaurant and national press acclaim.