Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer. Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more. SevenRooms is also your database whether you have one location or multiple locations.
Its the Holidays and there’s no better time to sell more Gift Cards!
This time of year is a cash injection in your business that can bring in hundreds even thousands of extra dollars in the next 3 weeks!
Listen to this episode as I give you some simple and very effective marketing ideas to make your cash register ring this holiday season… you might even learn a few secrets you can use all year long to boost your sales and build your restaurant’s brand.
I’ve always believed there are 3 very important elements to any successful restaurant – Food, Service & Ambiance and to really get the buzz going for your place, you’ve got to nail all three.
I happened to visit a well-known major chain restaurant recently and the experience really knocked my socks off and my kids were pretty impressed too. They wanted to take our server home with them, but I’ll get to that.
In this episode, I’m going to show you how your approach to hiring will make all the difference. Once you have the right staff that truly care about the guest’s experience, consistent training will build your brand and ring your cash register.
Think about sales as the lifeblood of your restaurant and Service and Sales naturally go together…you can’t have one without the other. And isn’t your goal to make as much money in your restaurant as possible? I hope so! Listen as I explain how the ABSOLUTE BEST servers Assume the Sale!
Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach. I see want ads all the time for desperate restaurants seeking experienced people…
“Wanted Experienced Cook.. Experienced Server” – Why? Most of the time, these people usually don’t work out – No wonder turnover is so high in the restaurant business.
Episode #45 Part 2 – Your Burning Restaurant Questions Continued with Jaime Oikle of Running Restaurants
In my last episode, my friend and fellow industry Pro Jaime Oikle of www.runningrestaurants.com suggested we ask our listeners for their most challenging questions. You responded and the Q & A session was super powerful.
Episode #44 Part 1 – Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants
When you’re in the absolute thick of running your restaurant, you need answers like yesterday… Answers that will help you solve critical problems and significantly improve your operation.
So, I was super excited when my friend and industry collaborator Jaime Oikle of www.runningrestaurants.com suggested that we ask our listeners for their most challenging questions.
When you eat out in other restaurants, if you’re anything like me you critique the operation – from food to service and ambiance… Funny how we can have a critical eye and think “I can do it better”! But in your own restaurant, do you regularly look at the thousands of details – essentially seeing what the guest sees? If not, you might have a fast-food approach… get them in , get them out and present the check!
My guest in this cast, Mr. Colton Shoults is killing it in his first few weeks of business with lines out the door, a dedicated hard-working staff, happy customers singing his praises and a growing bank account. What’s his secret? “SYSTEMS”!