Episode #83 8 Great Things To Tell Your Staff Today

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant – A caring, personable staff that’s all about exemplary service.

Episode #80 These 3 Things are Vital to Your Success

In my book, there is no more challenging business than running restaurants and I often call it the business of 1000 details.  You’ve got ordering, inventory, finances, marketing. payroll and so many balls to keep in the air.  So what should you focus on first?   So give today’s episode a listen.   We’re talking 3 Things to do Today that will really transform the way you do business.

Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #77 Get Bulletproof or Die!

Today’s episode is all about the potential pitfalls of leasing your space and being at the mercy of your landlord.  All may be well for many years and then the unexpected happens.  To be truly “Bulletproof”, I recommend you explore owning your real estate and if the timing is not right today, working towards this goal for tomorrow… I’m not saying this is the correct thing to do for every situation, but this approach gives you leverage and a stronger “Exit Strategy” for your future and the future of your restaurant.

Episode #71 How To Print Money in your Restaurant with Cash Cows

What’s a Cash Cow you ask?  Any food or beverage menu items that have a high “perceived value” with guests, cost very little to put on the plate, are very popular and most important very profitable.  This is how you make money in the restaurant business folks!  Listen to this episode for the real scoop and then to put this plan in action!