EMS article about Roger Beaudoin and how a simple road trip sparked an obsession that has defined his life and led him to opening the Matterhorn Restaurant at Sunday River Ski Resort. CUSTOMER SPOTLIGHT: ROGER BEAUDOIN’S MATTERHORN OBSESSION Posted by Jim Darroch on July 16, 2012 Traveling is always an eye-opening experience but for long-time…

Episode #75 Are your Customers Peeved?

This episode is all about customer Pet-Peeves.  The most minute details affect the guest’s impressions of your operation and these impressions are lasting.  They absolutely determine whether or not the guest returns.  Take a listen to our discussion as we cover seventeen – that’s right 17 customer service pet peeves to banish forever in your restaurant.