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Episode #67 Could You Leave Your Restaurant? Exit Strategy Part 2

Episode #67 Could You Leave Your Restaurant? Exit Strategy Part 2

Could you pack your bags and leave your restaurant tomorrow?You have a “system” if you can leave your restaurant for a week, a month or even a year and its just as profitable, just as successful when you return.   How powerful is this one idea! 

Episode #55 Dominate Your Competition With Personalized Guest Service

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Episode #55 Dominate Your Competition With Personalized Guest Service

Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer.  Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more.  SevenRooms is also your database whether you have one location or multiple locations. 

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Episode #47 This FREE Restaurant App Is A Game Changer

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Episode #47 This FREE Restaurant App Is A Game Changer

Drop whatever you’re doing and get this Free Restaurant App now… 

Running a restaurant is the most challenging business I know.. so many details, so many hours… hard to stay organized until Now!    

You know I’m all about systems and efficiency to run a super profitable restaurant - so listen up.  In today’s podcast I speak with Konstantin Zvereff from a company called BlueCart.   The BlueCart platform is a one-stop shop for everything you buy from food, to alcohol, even dry goods all with just One Click.

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Episode #37 Fill Your Seats night after night for $300

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Episode #37 Fill Your Seats night after night for $300

Here’s an easy & inexpensive way to create an amazing video that brings your restaurant to life for the customer even when they’re not in your restaurant.  How powerful is that?   You can demonstrate your food, service & ambiance… everything that makes your place special and get those customers in your door and coming back again and again.

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Episode #35 A Rocking Marketing System On The Cheap

Episode #35 A Rocking Marketing System On The Cheap

Many restaurants waste thousands of $$ on the shotgun approach of traditional marketing.  Listen as Bar/Restaurant expert Nick Fosberg explains how persuasive lead-generating marketing can zero in on your most qualified new customers and keep them with a sniper approach.

Episode #34 Don’t Fear Technology… Fear a Restaurant without a System!

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Episode #34 Don’t Fear Technology… Fear a Restaurant without a System!

I get it - your restaurant has so many moving pieces, do you need another?  YES!  I’m talking about simplifying your business and your life so you run it and not the other way around. You’re probably already paying for multiple functions that you don’t have time for or can’t do yourself… but what if you had one system that ran your restaurant… inventory, cost controls, labor & scheduling, invoices.. a complete back of house solution that’s simple to use and works with your POS system?   And, if you have more than one location, combines and compares all this information from multiple restaurants at the touch of a button…

Listen as I speak with John Moody from Restaurant365 as he takes us through one stop to solve all your restaurant management functions in one simple solution.

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Episode #33  Wobbly Tables Wobble Your Customer - The Solution Once and For All

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Episode #33 Wobbly Tables Wobble Your Customer - The Solution Once and For All

Every impression and detail in your restaurant impacts the guest experience and is lasting.  Above all, you want your customer to be comfortable and let’s face it, you probably have wobbly tables in your restaurant.  If your servers are anything like mine were, they probably place coasters or folded napkins under the table base for a quick fix.  This is not only unsightly to the guest, but an annoyance.   Well, at last there’s a solution to this frustrating problem.

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Episode #31 How to Run A Restaurant That Doesn't Run You - Jaime Oikle of RunningRestaurants.com

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Episode #31 How to Run A Restaurant That Doesn't Run You - Jaime Oikle of RunningRestaurants.com

You’re in the thick of your restaurant… I get It!  So many details, so much to worry about…Staffing, Service, Marketing, Food… the all-important Cost Controls - but how do you keep your staff and customers happy?  Here’s your answer.  Know that “systems” are the key to freeing your time and your success… you have a system if you can leave your business for a week, a month or more and when you return, your restaurant is just as successful… This takes a simple mindset shift.  Decide now to take a step back, shift your management approach and set some new priorities.  Take an hour each week to work “ON” your business so you decide how or if you work “IN” your business later.

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Episode #30   The Real Scoop on your State Restaurant Association

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Episode #30 The Real Scoop on your State Restaurant Association

For a small yearly investment, your State Restaurant Association can save you thousands through their influence and buying power with industry suppliers, not to mention their muscle at the Statehouse defending your restaurant from negative legislation.  Have a roadblock or challenge in your restaurant, call your state association and I’m confident they can answer immediately or point you in the right direction.

Listen to my latest interview with the Chief Executive of the New Mexico Restaurant Association for her unique perspective on this industry.

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Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

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Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

You have one chance to make a positive impression in your restaurant and make no mistake, impressions are lasting.  Train your staff to NOTICE what the guest sees, feels & experiences in your restaurant and empower them to FIX what’s broke!

 

- There are 12 “Key-Guest Contact Points” in every restaurant, from the parking lot, throughout your common areas to the all-important “Thank You’s & Welcome Back”

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Episode #28 Eric Cacciatore of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders

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Episode #28 Eric Cacciatore of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders

Eric Cacciatore is the personality behind the wildly popular “Restaurant Unstoppable” Podcast.  By hosting influential chefs, restaurateurs and industry leaders, Eric is sharing the incredible experience and knowledge base of these leaders, while educating himself in all he needs to know to someday open his own restaurant.  What a brilliant approach to getting into this business.

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Episode #26  Got the Back of House Blues?  Here’s your Answer!

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Episode #26 Got the Back of House Blues? Here’s your Answer!

Systems are all-important in your restaurant… they simplify, keep you organized, save time & money, but the industry has been slow adapters to technology.

Inventory, Ordering & Invoices are otherwise laborious tasks that are a necessary evil.  They need to be done, but no-one likes to do it, so many restaurants forego these critical operating procedures at their peril.  Now there’s a simple answer and its a one-stop turn key “system” to streamline and automate all these necessary processes.  Today, I interview Mark Haidet, CEO of getOrderly.com that has the solution.

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Episode #23 When Hospitality Goes Wrong - And I Wine!

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Episode #23 When Hospitality Goes Wrong - And I Wine!

A great dining experience pairs food with exemplary service & ambiance.  Some restaurants have great food, but the service falls short or maybe guests are treated to fine service, but the food is average. Rare is the restaurant that offers all three and if you own a restaurant, know that this is what your guests are seeking.  

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