Of the thousand details in running your restaurant, beware of your customers Pet Peeves!
This episode is all about the details.. the important impressions each member of your staff and every detail make with your customer.
Put yourself in your customer’s shoes and dine in your restaurant… do this often, sit in different sections and even visit the bar as a customer.
Then get together with your team and discuss the details you experienced. Follow it up with a discussion of recent experiences in other restaurants. Would you go back there?
Everyone’s opinion counts, so fix what’s broken before the customer sees it!!
Now Go Out There and Rock Your Restaurant!
Roger

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February 2019
- Feb 13, 2019 Episode #150 Credit Card Processing For Restaurants DeMystified Feb 13, 2019
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January 2019
- Jan 31, 2019 Episode #148 Is your Restaurant Capturing Lightning in a Bottle? Jan 31, 2019
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December 2018
- Dec 19, 2018 Episode #144 Everything You Need To Know About Food Trucks & Restaurant Equipment Dec 19, 2018
- Dec 12, 2018 Episode #143 Do You Really Need To Take Reservations? You May Be Surprised! Dec 12, 2018
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November 2018
- Nov 27, 2018 Episode #141 A Brewmeister’s Keys To Building A Successful Business! Nov 27, 2018
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October 2018
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September 2018
- Sep 26, 2018 Episode #133 The MOST Important Detail in your Restaurant! Sep 26, 2018
- Sep 18, 2018 Episode #132 Strategy From A Top Brand Expert Sep 18, 2018
- Sep 12, 2018 Episode #131 The Secret to Wild Restaurant Success! Sep 12, 2018
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August 2018
- Aug 21, 2018 Episode #129 Restaurant Pet Peeves - don’t let them happen in your place! Aug 21, 2018
- Aug 14, 2018 Episode #128 Everything You Need To Know About Beer With Don Tse Aug 14, 2018
- Aug 6, 2018 Episode #127 One Cool Tip: How an ICEBERG can Double Your Restaurant Sales! Aug 6, 2018
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July 2018
- Jul 30, 2018 Episode #126 One Foot From Disaster, My Journey To Wild Success Jul 30, 2018
- Jul 17, 2018 Episode #125 If You’re Not a Social Media Junkie, Someone Better Be! Jul 17, 2018
- Jul 11, 2018 Episode #124 A Seasoned Operator’s Keys to Mega-Success Jul 11, 2018
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June 2018
- Jun 27, 2018 Episode #122 Lessons Learned Going from Hotdog Stand to World’s Largest Nightclub! Jun 27, 2018
- Jun 20, 2018 Episode #121 One Word That Creates Staff Magic! Jun 20, 2018
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May 2018
- May 31, 2018 Episode #119 Build Your Brand Inside and Out! May 31, 2018
- May 24, 2018 Episode #118 The AMAZING Power of EMPOWERING YOUR STAFF! May 24, 2018
- May 17, 2018 Episode #117 Ambiance or Food, Which Comes First? May 17, 2018
- May 10, 2018 Episode #116 When Concept Executions Go Wrong (or right) May 10, 2018
- May 3, 2018 Episode #115 Your Recipe For Success Fails Without This ONE Ingredient May 3, 2018
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April 2018
- Apr 24, 2018 Episode #114 Stay Relevant or Become the Next Restaurant Statistic! Apr 24, 2018
- Apr 17, 2018 Episode #113 Launching a New Concept - Mr Bing On Fire in NYC! Apr 17, 2018
- Apr 12, 2018 Episode #112 Talking Restaurants with World-Renowned Celebrity Chef David Burke Apr 12, 2018
- Apr 4, 2018 Episode #111 Where else can you get $250,000 in 10 Minutes? Apr 4, 2018
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March 2018
- Mar 27, 2018 Episode #110 Your people are your greatest asset Mar 27, 2018
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February 2018
- Feb 14, 2018 Episode #105 Why We Love That Old Staff Magic! Feb 14, 2018
- Feb 8, 2018 Episode #104 So You Think You Want To Start A Restaurant Feb 8, 2018
- Feb 1, 2018 Episode #103 Build Your House On This Foundation! Feb 1, 2018
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January 2018
- Jan 24, 2018 Episode #102 Can Your Operation Use a Makeover? Jan 24, 2018
- Jan 17, 2018 Episode #101 In The Age Of Online Reviews This Is Dangerous Thinking Jan 17, 2018
- Jan 10, 2018 Episode #100 Key Learnings from a Global Hospitality Entrepreneur Jan 10, 2018
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December 2017
- Dec 22, 2017 Top 5 Podcast Episodes of 2017 Dec 22, 2017
- Dec 13, 2017 Episode #99 The Truth About Your Competitors Dec 13, 2017
- Dec 5, 2017 Episode #98 If You Build It Will They REALLY Come? Dec 5, 2017
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November 2017
- Nov 28, 2017 Episode #97 Inventory in Half the Time, No Kidding! Nov 28, 2017
- Nov 14, 2017 Episode #96 Too Crazy To Believe - A True Story Nov 14, 2017
- Nov 2, 2017 Episode #95 Is Technology Replacing True Hospitality in your Operation Nov 2, 2017
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October 2017
- Oct 25, 2017 Episode #94 More Money in Your Register, Night after Night! Oct 25, 2017
- Oct 17, 2017 Episode #93 A Winning Strategy For Your Restaurant From Your Favorite Sports Team Oct 17, 2017
- Oct 11, 2017 Episode #92 HIT THE JACKPOT with your Restaurant’s Marketing Oct 11, 2017
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September 2017
- Sep 26, 2017 Episode #91 Is Your Restaurant Running You? Sep 26, 2017
- Sep 14, 2017 Episode #90 Maybe The Most Important PROFIT BUILDER In Your Restaurant Sep 14, 2017
- Sep 6, 2017 Episode #89 Are Millennials REALLY Hard to Manage? Sep 6, 2017
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August 2017
- Aug 29, 2017 Episode #88 Astounding Service That Knocked My Socks Off Aug 29, 2017
- Aug 22, 2017 Episode #87 Make THOUSANDS of NEW DOLLARS with Relationships Aug 22, 2017
- Aug 17, 2017 Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger Aug 17, 2017
- Aug 8, 2017 Episode #85 I Started A Mug Club And Earned Almost $50K More A Year! Aug 8, 2017
- Aug 4, 2017 Episode #84 The Secret To Getting + Keeping Great Restaurant Staff Aug 4, 2017
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July 2017
- Jul 26, 2017 Episode #83 8 Great Things To Tell Your Staff Today Jul 26, 2017
- Jul 18, 2017 Episode #82 The Cash Is In Your Pocket Or Theirs Jul 18, 2017
- Jul 10, 2017 Episode #81 Staff Turnover...NEVER again... Jul 10, 2017
- Jul 5, 2017 Episode #80 These 3 Things are Vital to Your Success Jul 5, 2017
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June 2017
- Jun 22, 2017 Episode #79 How To Deliver AMAZING Customer Experiences Jun 22, 2017
- Jun 13, 2017 Episode #78 Disaster may be around the Next Corner Jun 13, 2017
- Jun 6, 2017 Episode #77 Get Bulletproof or Die! Jun 6, 2017
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May 2017
- May 31, 2017 Episode #76 A Financial Expert Tells All May 31, 2017
- May 23, 2017 Episode #75 Are your Customers Peeved? May 23, 2017
- May 16, 2017 Episode #74 WOW Your Customer or your Competitors Will! May 16, 2017
- May 9, 2017 Episode #73 A Secret Weapon For Your STAFF May 9, 2017
- May 1, 2017 Episode #72 Here’s A Profit Center More Profitable than your Restaurant! May 1, 2017
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April 2017
- Apr 25, 2017 Episode #71 How To Print Money in your Restaurant with Cash Cows Apr 25, 2017
- Apr 18, 2017 Episode #70 Explode Your Restaurant’s Marketing Firepower! Apr 18, 2017
- Apr 13, 2017 Episode #69 "Paramount Service" Knows NO Pricepoint! Apr 13, 2017
- Apr 6, 2017 Episode #68 Secrets From A 5-Star Kitchen w/ Rachel Wiener of the St. Regis Deer Valley Apr 6, 2017
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March 2017
- Mar 28, 2017 Episode #67 Could You Leave Your Restaurant? Exit Strategy Part 2 Mar 28, 2017
- Mar 22, 2017 Episode #66 Never Quit, Never Say Die Mar 22, 2017
- Mar 17, 2017 Episode #65 How To Absolutely Dominate The Competition! Mar 17, 2017
- Mar 9, 2017 Episode #64 The Money’s Either in Your Pocket or Theirs! Mar 9, 2017
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February 2017
- Feb 22, 2017 Episode #63 The Heart & Soul of a Restaurateur Feb 22, 2017
- Feb 14, 2017 Episode #62 Would Your Restaurant Win an Oscar? Feb 14, 2017
- Feb 2, 2017 Episode #61 What Would Happen if You Left Your Restaurant? Feb 2, 2017
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January 2017
- Jan 26, 2017 Episode #60 Why and When You Should Close Your Restaurant Jan 26, 2017
- Jan 9, 2017 Episode #59 Recipe for Disaster in Your Restaurant Jan 9, 2017
- Jan 2, 2017 Episode # 58 How to Tell if your Menu is Printing Money or Losing Money Jan 2, 2017
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December 2016
- Dec 27, 2016 Episode #57 Find Out NOW if Your Least Profitable Menu Items are Your Biggest Sellers! Dec 27, 2016
- Dec 21, 2016 Episode #56 How to Save 4% on your Food Cost - Do This Now! Dec 21, 2016
- Dec 12, 2016 Episode #55 Dominate Your Competition With Personalized Guest Service Dec 12, 2016
- Dec 7, 2016 Episode #54 How To Sell More Gift Cards This Holiday Season! Dec 7, 2016
- Dec 5, 2016 Episode #53 A Simple APP That Rocks Your Beverage Sales & Trains Your Staff - PART 2 Dec 5, 2016
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November 2016
- Nov 28, 2016 Episode #52 This Chain Has it Dialed & Your Restaurant Can Too! Nov 28, 2016
- Nov 22, 2016 Episode #51 Are There Leaks In Your Restaurant's Labor Costs? Nov 22, 2016
- Nov 16, 2016 Episode #50 Boost Your Beverage Sales & Train Your Staff With One Simple App Nov 16, 2016
- Nov 7, 2016 Episode #49 Is Hospitality A Lost Art? Nov 7, 2016
- Nov 1, 2016 Episode #48 Why The Absolute Best Servers Assume The Sale Nov 1, 2016
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October 2016
- Oct 24, 2016 Episode #47 This FREE Restaurant App Is A Game Changer Oct 24, 2016
- Oct 20, 2016 Episode #46 - Hiring the Wrong People with the Wrong Approach? Oct 20, 2016
- Oct 17, 2016 Episode #45 Part 2 - Your Burning Restaurant Questions Continued with Jaime Oikle of Running Restaurants Oct 17, 2016
- Oct 12, 2016 Episode #44 Part 1 - Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants Oct 12, 2016
- Oct 4, 2016 Episode #43 TOP TIP - Why Fast Food and Full-Serve Restaurants Don't Mix Oct 4, 2016
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September 2016
- Sep 27, 2016 Episode #42 Systemize Your Restaurant Right From The Start Sep 27, 2016
- Sep 14, 2016 Episode #41 Fix what's broken or you'll repeat your mistakes! Sep 14, 2016
- Sep 1, 2016 Episode #40 Don't Hire Another Employee Until You Hear This Sep 1, 2016
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August 2016
- Aug 17, 2016 Episode #39 You Can’t Have TOO Many HOOKS!! Aug 17, 2016
- Aug 3, 2016 Episode #38 Kill It Or Get Killed - 25 Actionable Ideas For Your Restaurant! Aug 3, 2016
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July 2016
- Jul 28, 2016 Episode #37 Fill Your Seats night after night for $300 Jul 28, 2016
- Jul 20, 2016 Episode #36 TOP TIP - Why CLOSING your Restaurant will SAVE you $$$! Jul 20, 2016
- Jul 13, 2016 Episode #35 A Rocking Marketing System On The Cheap Jul 13, 2016
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June 2016
- Jun 18, 2016 Episode #34 Don’t Fear Technology… Fear a Restaurant without a System! Jun 18, 2016
- Jun 7, 2016 Episode #33 Wobbly Tables Wobble Your Customer - The Solution Once and For All Jun 7, 2016
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May 2016
- May 31, 2016 Episode #32 This Customer Convenience Adds Higher Profit Sales Without Taking Up Seats May 31, 2016
- May 18, 2016 Episode #31 How to Run A Restaurant That Doesn't Run You - Jaime Oikle of RunningRestaurants.com May 18, 2016
- May 11, 2016 Episode #30 The Real Scoop on your State Restaurant Association May 11, 2016
- May 9, 2016 Episode #29 If Your Staff Doesn't Notice, Your Guests Will! May 9, 2016
- May 4, 2016 Episode #28 Eric Cacciatore of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders May 4, 2016
- May 2, 2016 Episode #27 How to Build Your Brand & Print Money by Dining in Your Own Restaurant! May 2, 2016
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April 2016
- Apr 27, 2016 Episode #26 Got the Back of House Blues? Here’s your Answer! Apr 27, 2016
- Apr 25, 2016 Episode #25 Is Your Restaurant Crazy Profitable or Just Popular? Apr 25, 2016
- Apr 20, 2016 Episode #24 How To Launch A Hot New Concept With Brett Payne Of Classic Rock Coffee Apr 20, 2016
- Apr 18, 2016 Episode #23 When Hospitality Goes Wrong - And I Wine! Apr 18, 2016
- Apr 14, 2016 Episode #22 What Happened to the Service in a Service Business? An Interview with Chef James Clary. Apr 14, 2016
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March 2016
- Mar 10, 2016 Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting Mar 10, 2016
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February 2016
- Feb 9, 2016 Episode #20 The Power of Using Restaurant Intelligence To Build Your Business & Brand Feb 9, 2016
- Feb 3, 2016 Episode #19 What's My Dentist Got To Do With It? Feb 3, 2016
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December 2015
- Dec 21, 2015 Episode #18 Building Your Dream Team Dec 21, 2015
- Dec 11, 2015 Episode #17 Fantastic Food Overshadowed By Inconsistency Dec 11, 2015
- Dec 11, 2015 Episode #16 The Challenges of Leasing vs Buying Dec 11, 2015
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October 2015
- Oct 30, 2015 Episode #15 The devil is in the details in Denver Oct 30, 2015
- Oct 12, 2015 Episode #13 - Get a free copy of my new book Oct 12, 2015
- Oct 1, 2015 Sales Stars Server Training - Double Your Profits Oct 1, 2015
- Oct 1, 2015 Episode #12 - The Power of A Kid Friendly Restaurant Oct 1, 2015
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September 2015
- Sep 8, 2015 Episode #11 - Rock Your Finances Sep 8, 2015
- Sep 2, 2015 Episode #10 - Light Up Your Restaurant Sep 2, 2015
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August 2015
- Aug 27, 2015 Episode #9 - Is Your Restaurant Wildly Successful? Aug 27, 2015
- Aug 18, 2015 Episode #8 - Make More Money Aug 18, 2015
- Aug 11, 2015 Episode #7 - Are You Running a Restaurant or a BUSINESS? Aug 11, 2015
- Aug 4, 2015 Episode #6 How to Build Affinity, Loyalty and Repeat Business. Aug 4, 2015
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July 2015
- Jul 20, 2015 Episode #5 - An Amazing Dining Experience in Columbus Ohio Jul 20, 2015
- Jul 14, 2015 Episode #4 - How to Cost Your Menu to Maximize your Profits Jul 14, 2015
- Jul 2, 2015 Episode #3 - How to Achieve a Restaurant Hat-Trick Jul 2, 2015
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June 2015
- Jun 23, 2015 Episode #2 - Assume the Sale Jun 23, 2015
- Jun 15, 2015 Episode #1 - Create a Kick-Ass Brand (not just a restaurant) Jun 15, 2015