Of the thousand details in running your restaurant, beware of your customers Pet Peeves!

This episode is all about the details.. the important impressions each member of your staff and every detail make with your customer.  

Put yourself in your customer’s shoes and dine in your restaurant… do this often, sit in different sections and even visit the bar as a customer. 

Then get together with your team and discuss the details you experienced.  Follow it up with a discussion of recent experiences in other restaurants.  Would you go back there?

Everyone’s opinion counts, so fix what’s broken before the customer sees it!!

Now Go Out There and Rock Your Restaurant!

Roger

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