Viewing entries tagged
WAITSTAFF TRAINING

Episode #79 How To Deliver AMAZING Customer Experiences

Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #55 Dominate Your Competition With Personalized Guest Service

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Episode #55 Dominate Your Competition With Personalized Guest Service

Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer.  Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more.  SevenRooms is also your database whether you have one location or multiple locations. 

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Episode #54 How To Sell More Gift Cards This Holiday Season!

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Episode #54 How To Sell More Gift Cards This Holiday Season!

Its the Holidays and there’s no better time to sell more Gift Cards!

This time of year is a cash injection in your business that can bring in hundreds even thousands of extra dollars in the next 3 weeks!

Listen to this episode as I give you some simple and very effective marketing ideas to make your cash register ring this holiday season… you might even learn a few secrets you can use all year long to boost your sales and build your restaurant’s brand.

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Episode #48 Why The Absolute Best Servers Assume The Sale

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Episode #48 Why The Absolute Best Servers Assume The Sale

Think about sales as the lifeblood of your restaurant and Service and Sales naturally go together…you can’t have one without the other.  And isn’t your goal to make as much money in your restaurant as possible?  I hope so!  Listen as I explain how the ABSOLUTE BEST servers Assume the Sale!

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