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customer

Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

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Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

You have one chance to make a positive impression in your restaurant and make no mistake, impressions are lasting.  Train your staff to NOTICE what the guest sees, feels & experiences in your restaurant and empower them to FIX what’s broke!

 

- There are 12 “Key-Guest Contact Points” in every restaurant, from the parking lot, throughout your common areas to the all-important “Thank You’s & Welcome Back”

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Episode #23 When Hospitality Goes Wrong - And I Wine!

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Episode #23 When Hospitality Goes Wrong - And I Wine!

A great dining experience pairs food with exemplary service & ambiance.  Some restaurants have great food, but the service falls short or maybe guests are treated to fine service, but the food is average. Rare is the restaurant that offers all three and if you own a restaurant, know that this is what your guests are seeking.  

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