Viewing entries tagged
front of house

Episode #75 Are your Customers Peeved?

Episode #75 Are your Customers Peeved?

This episode is all about customer Pet-Peeves.  The most minute details affect the guest’s impressions of your operation and these impressions are lasting.  They absolutely determine whether or not the guest returns.  Take a listen to our discussion as we cover seventeen - that’s right 17 customer service pet peeves to banish forever in your restaurant. 

Episode #69 "Paramount Service" Knows NO Pricepoint!

Episode #69 "Paramount Service" Knows NO Pricepoint!

I had the opportunity to dine out in two very different restaurants last week and the service varied dramatically.  You might be surprised by my experiences.  Listen as I walk you through the nuances of each experience, picture the customer expectation and you’ll see what I mean by Paramount!