Viewing entries tagged
guest service

Episode #55 Dominate Your Competition With Personalized Guest Service

Comment

Episode #55 Dominate Your Competition With Personalized Guest Service

Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer.  Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more.  SevenRooms is also your database whether you have one location or multiple locations. 

Comment

Episode #43 TOP TIP -  Why Fast Food and Full-Serve Restaurants Don't Mix

Comment

Episode #43 TOP TIP - Why Fast Food and Full-Serve Restaurants Don't Mix

When you eat out in other restaurants, if you’re anything like me you critique the operation - from food to service and ambiance…  Funny how we can have a critical eye and think “I can do it better”! But in your own restaurant, do you regularly look at the thousands of details - essentially seeing what the guest sees?  If not, you might have a fast-food approach… get them in , get them out and present the check! 

Comment