Viewing entries tagged
restaurant

Episode #73 A Secret Weapon For Your STAFF

Episode #73 A Secret Weapon For Your STAFF

After starting and running restaurants for two decades, I’ve got your Secret Weapon!  Listen closely to this episode.  Many restaurants train their staff on Service, but few train their staff How to SELL and this can DOUBLE if not TRIPLE your sales!

Episode #64 The Money’s Either in Your Pocket or Theirs!

Episode #64 The Money’s Either in Your Pocket or Theirs!

To run a really profitable restaurant, you have to pay attention to the key financial details.  The problem is, this can be a hassle. Many operators and managers just plain HATE the numbers and important processes like taking regular inventory and running food cost.   So here’s simple solution...

Episode #49 Is Hospitality A Lost Art?

Episode #49 Is Hospitality A Lost Art?

In this episode, I’m going to show you how your approach to hiring will make all the difference.  Once you have the right staff that truly care about the guest’s experience, consistent training will build your brand and ring your cash register. 

Episode #44 Part 1 - Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants

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Episode #44 Part 1 - Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants

When you’re in the absolute thick of running your restaurant, you need answers like yesterday… Answers that will help you solve critical problems and significantly improve your operation.

So, I was super excited when my friend and industry collaborator Jaime Oikle of www.runningrestaurants.com suggested that we ask our listeners for their most challenging questions.  

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Episode #43 TOP TIP -  Why Fast Food and Full-Serve Restaurants Don't Mix

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Episode #43 TOP TIP - Why Fast Food and Full-Serve Restaurants Don't Mix

When you eat out in other restaurants, if you’re anything like me you critique the operation - from food to service and ambiance…  Funny how we can have a critical eye and think “I can do it better”! But in your own restaurant, do you regularly look at the thousands of details - essentially seeing what the guest sees?  If not, you might have a fast-food approach… get them in , get them out and present the check! 

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Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

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Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

You have one chance to make a positive impression in your restaurant and make no mistake, impressions are lasting.  Train your staff to NOTICE what the guest sees, feels & experiences in your restaurant and empower them to FIX what’s broke!

 

- There are 12 “Key-Guest Contact Points” in every restaurant, from the parking lot, throughout your common areas to the all-important “Thank You’s & Welcome Back”

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Episode #28 Eric Cacciatore of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders

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Episode #28 Eric Cacciatore of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders

Eric Cacciatore is the personality behind the wildly popular “Restaurant Unstoppable” Podcast.  By hosting influential chefs, restaurateurs and industry leaders, Eric is sharing the incredible experience and knowledge base of these leaders, while educating himself in all he needs to know to someday open his own restaurant.  What a brilliant approach to getting into this business.

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Episode #26  Got the Back of House Blues?  Here’s your Answer!

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Episode #26 Got the Back of House Blues? Here’s your Answer!

Systems are all-important in your restaurant… they simplify, keep you organized, save time & money, but the industry has been slow adapters to technology.

Inventory, Ordering & Invoices are otherwise laborious tasks that are a necessary evil.  They need to be done, but no-one likes to do it, so many restaurants forego these critical operating procedures at their peril.  Now there’s a simple answer and its a one-stop turn key “system” to streamline and automate all these necessary processes.  Today, I interview Mark Haidet, CEO of getOrderly.com that has the solution.

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Episode #23 When Hospitality Goes Wrong - And I Wine!

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Episode #23 When Hospitality Goes Wrong - And I Wine!

A great dining experience pairs food with exemplary service & ambiance.  Some restaurants have great food, but the service falls short or maybe guests are treated to fine service, but the food is average. Rare is the restaurant that offers all three and if you own a restaurant, know that this is what your guests are seeking.  

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Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

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Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

There is nothing more powerful than a consistent and effective pre-shift meeting.  Follow the lead of professional sports teams.  They have pregame meetings, concluding with a big huddle and cheer! This is the ideal time to 1) ensure your entire staff is on their A game 2) that everyone knows the game plan and 3) that the entire staff head onto the floor with excitement!

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Episode #18 Building Your Dream Team

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Episode #18 Building Your Dream Team

Restaurateurs and Managers:  Turnover is a huge problem in the restaurant business, costing your operation time, money and the frustration of staff forced to pick up the slack.  I have a solution and you simply MUST tune in to my latest podcast.   Get Your FREE Managers's Success Kit - Click Here

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Episode #17  Fantastic Food Overshadowed By Inconsistency

Episode #17 Fantastic Food Overshadowed By Inconsistency


Hey There Rockstars…

My latest Riff is all about the importance of consistency provided by your restaurant service team whether in the dining room or bar, no matter your price point.  Listen as I share a recent story of fantastic food overshadowed by inconsistent service.