Viewing entries tagged
restaurant rockstars

Episode #139 Make More Money Over The Holidays (START NOW)

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Episode #139 Make More Money Over The Holidays (START NOW)

Opportunity is upon you and it starts now…there’s a ton of business coming your way! Starting in just two under two weeks and right through the holidays!  Listen up as I’m giving you 5 Big Ideas and even a bonus that you can execute right now… Don’t leave opportunity (and CASH) on the table!

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Episode #79 How To Deliver AMAZING Customer Experiences

Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #76 A Financial Expert Tells All

Episode #76 A Financial Expert Tells All

You can’t run an effective operation without a team and one vital person on that team is your CPA and Tax Professional… but just any CPA won’t due, there is a difference.  Listen to today’s episode as I speak with Mr. Tony Perricelli, CPA and Master of Taxation.  Its all about making more money and keeping more money. 

Episode #73 A Secret Weapon For Your STAFF

Episode #73 A Secret Weapon For Your STAFF

After starting and running restaurants for two decades, I’ve got your Secret Weapon!  Listen closely to this episode.  Many restaurants train their staff on Service, but few train their staff How to SELL and this can DOUBLE if not TRIPLE your sales!

Episode #51 Are There Leaks In Your Restaurant's Labor Costs?

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Episode #51 Are There Leaks In Your Restaurant's Labor Costs?

You know that Labor cost is one of your restaurant’s biggest expenses alone without all the common employee abuses that happen every week in this business.  When I started my first place, I had employees who’d clock in early and stand around. I had employees clock in co-workers even when they weren’t on the schedule and the list of potential losses go on an on.  Until I put a stop to it!

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Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

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Episode #29 If Your Staff Doesn't Notice, Your Guests Will!

You have one chance to make a positive impression in your restaurant and make no mistake, impressions are lasting.  Train your staff to NOTICE what the guest sees, feels & experiences in your restaurant and empower them to FIX what’s broke!

 

- There are 12 “Key-Guest Contact Points” in every restaurant, from the parking lot, throughout your common areas to the all-important “Thank You’s & Welcome Back”

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Episode #28 Eric Cacciatore of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders

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Episode #28 Eric Cacciatore of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders

Eric Cacciatore is the personality behind the wildly popular “Restaurant Unstoppable” Podcast.  By hosting influential chefs, restaurateurs and industry leaders, Eric is sharing the incredible experience and knowledge base of these leaders, while educating himself in all he needs to know to someday open his own restaurant.  What a brilliant approach to getting into this business.

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Episode #26  Got the Back of House Blues?  Here’s your Answer!

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Episode #26 Got the Back of House Blues? Here’s your Answer!

Systems are all-important in your restaurant… they simplify, keep you organized, save time & money, but the industry has been slow adapters to technology.

Inventory, Ordering & Invoices are otherwise laborious tasks that are a necessary evil.  They need to be done, but no-one likes to do it, so many restaurants forego these critical operating procedures at their peril.  Now there’s a simple answer and its a one-stop turn key “system” to streamline and automate all these necessary processes.  Today, I interview Mark Haidet, CEO of getOrderly.com that has the solution.

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Episode #23 When Hospitality Goes Wrong - And I Wine!

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Episode #23 When Hospitality Goes Wrong - And I Wine!

A great dining experience pairs food with exemplary service & ambiance.  Some restaurants have great food, but the service falls short or maybe guests are treated to fine service, but the food is average. Rare is the restaurant that offers all three and if you own a restaurant, know that this is what your guests are seeking.  

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Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

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Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

There is nothing more powerful than a consistent and effective pre-shift meeting.  Follow the lead of professional sports teams.  They have pregame meetings, concluding with a big huddle and cheer! This is the ideal time to 1) ensure your entire staff is on their A game 2) that everyone knows the game plan and 3) that the entire staff head onto the floor with excitement!

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