Viewing entries tagged
restaurant staff

Episode #89 Are Millennials REALLY Hard to Manage?

Episode #89 Are Millennials REALLY Hard to Manage?

Today’s episode is all about reinventing your restaurant and your management style. Listen as I share 3 simple best practices to inspire, raise the bar on service and get your team working together to over deliver and beat the competition.

Episode #88 Astounding Service That Knocked My Socks Off

Episode #88 Astounding Service That Knocked My Socks Off

Listen to my latest episode as I detail (in this business of 1000 details), how a true “Team Approach” to service knocked my socks off, made my entire travel experience to this fair city and will long into the future remind me of the real definition of Hospitality.

Episode #87 Make THOUSANDS of NEW DOLLARS with Relationships

Episode #87 Make THOUSANDS of NEW DOLLARS with Relationships

Today’s episode throws that idea out the window and presents an easily actionable and proven way to bring thousands of new dollars in the door.   All by building relationships with other non-competing businesses and leveraging their customers to become your new customers…  UREKA!

Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger

Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger

My expert today, Mr. Erik Shellenberger weaves his decades of restaurant experience, from the trenches to management with a rare expertise in social media, web design and S.E.O., online reviews and brand building.  He’s going to cut the fluff and give us the basic foundations of success in all these areas. Listen to Erik freely share his knowledge and expertise and watch the needle move.

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

One of the biggest challenges you face as an operator or manager is staffing and turnover.  Its a tough labor market No Secret, but its all about your approach to finding great staff and keeping them.  

The wrong approach is thinking “I need someone NOW.. I’ll just place an ad in the paper and hang a help-wanted sign on the door”.  That’s just a recipe for disaster.  More than likely you’ll find someone that’s a morale killer with bad habits there just for the paycheck.  Today’s podcast gives you a better approach.  Its all about finding, developing, recognizing and rewarding what I call your “A-Team”. 

Episode #83  8 Great Things To Tell Your Staff Today

Episode #83 8 Great Things To Tell Your Staff Today

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant - A caring, personable staff that’s all about exemplary service.