Viewing entries tagged
restaurant staff training

Episode #82 The Cash Is In Your Pocket Or Theirs

Episode #82 The Cash Is In Your Pocket Or Theirs

Long ago, I learned “You Don’t Ask, You Don’t Get”.  Don’t be afraid to ask.  Why?  Because the most successful restaurants not only Sell a lot, they Save a lot!  Its just smart business.  Give this episode a listen for more money making and money saving ideas!

Episode #73 A Secret Weapon For Your STAFF

Episode #73 A Secret Weapon For Your STAFF

After starting and running restaurants for two decades, I’ve got your Secret Weapon!  Listen closely to this episode.  Many restaurants train their staff on Service, but few train their staff How to SELL and this can DOUBLE if not TRIPLE your sales!

Episode #69 "Paramount Service" Knows NO Pricepoint!

Episode #69 "Paramount Service" Knows NO Pricepoint!

I had the opportunity to dine out in two very different restaurants last week and the service varied dramatically.  You might be surprised by my experiences.  Listen as I walk you through the nuances of each experience, picture the customer expectation and you’ll see what I mean by Paramount!

Episode #67 Could You Leave Your Restaurant? Exit Strategy Part 2

Episode #67 Could You Leave Your Restaurant? Exit Strategy Part 2

Could you pack your bags and leave your restaurant tomorrow?You have a “system” if you can leave your restaurant for a week, a month or even a year and its just as profitable, just as successful when you return.   How powerful is this one idea! 

Episode #55 Dominate Your Competition With Personalized Guest Service

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Episode #55 Dominate Your Competition With Personalized Guest Service

Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer.  Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more.  SevenRooms is also your database whether you have one location or multiple locations. 

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