Viewing entries tagged
restaurant training

Episode #139 Make More Money Over The Holidays (START NOW)

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Episode #139 Make More Money Over The Holidays (START NOW)

Opportunity is upon you and it starts now…there’s a ton of business coming your way! Starting in just two under two weeks and right through the holidays!  Listen up as I’m giving you 5 Big Ideas and even a bonus that you can execute right now… Don’t leave opportunity (and CASH) on the table!

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Episode #138 When Staffing Your Restaurant Fight Fire with FIRE!

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Episode #138 When Staffing Your Restaurant Fight Fire with FIRE!

Give a listen to today’s episode as I offer a proven way to Fight Fire with Fire when staffing your restaurants. Stop hiring warm bodies and anyone with a pulse.  This only leads to hiring the wrong people who will kill morale and turn off your customers!  Know that you can build your own restaurant “Dream-Team” and I can show you how. 

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Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger

Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger

My expert today, Mr. Erik Shellenberger weaves his decades of restaurant experience, from the trenches to management with a rare expertise in social media, web design and S.E.O., online reviews and brand building.  He’s going to cut the fluff and give us the basic foundations of success in all these areas. Listen to Erik freely share his knowledge and expertise and watch the needle move.

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

One of the biggest challenges you face as an operator or manager is staffing and turnover.  Its a tough labor market No Secret, but its all about your approach to finding great staff and keeping them.  

The wrong approach is thinking “I need someone NOW.. I’ll just place an ad in the paper and hang a help-wanted sign on the door”.  That’s just a recipe for disaster.  More than likely you’ll find someone that’s a morale killer with bad habits there just for the paycheck.  Today’s podcast gives you a better approach.  Its all about finding, developing, recognizing and rewarding what I call your “A-Team”. 

Episode #83  8 Great Things To Tell Your Staff Today

Episode #83 8 Great Things To Tell Your Staff Today

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant - A caring, personable staff that’s all about exemplary service.

Episode #75 Are your Customers Peeved?

Episode #75 Are your Customers Peeved?

This episode is all about customer Pet-Peeves.  The most minute details affect the guest’s impressions of your operation and these impressions are lasting.  They absolutely determine whether or not the guest returns.  Take a listen to our discussion as we cover seventeen - that’s right 17 customer service pet peeves to banish forever in your restaurant.