Viewing entries tagged
server

Episode #79 How To Deliver AMAZING Customer Experiences

Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #48 Why The Absolute Best Servers Assume The Sale

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Episode #48 Why The Absolute Best Servers Assume The Sale

Think about sales as the lifeblood of your restaurant and Service and Sales naturally go together…you can’t have one without the other.  And isn’t your goal to make as much money in your restaurant as possible?  I hope so!  Listen as I explain how the ABSOLUTE BEST servers Assume the Sale!

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Episode #40 Don't Hire Another Employee Until You Hear This

Episode #40 Don't Hire Another Employee Until You Hear This

The restaurant industry is a HIGH TURNOVER business, but I’ve got the solution.   Don’t hire another person in your restaurant until you listen to this podcast episode.

Forget about help-wanted ads, you can’t simply fill openings… that’s a sure fire way to find average people, who will deliver average guest experiences, average food & drink and lead to nothing but problems in your restaurant.

Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

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Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

There is nothing more powerful than a consistent and effective pre-shift meeting.  Follow the lead of professional sports teams.  They have pregame meetings, concluding with a big huddle and cheer! This is the ideal time to 1) ensure your entire staff is on their A game 2) that everyone knows the game plan and 3) that the entire staff head onto the floor with excitement!

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Episode #17  Fantastic Food Overshadowed By Inconsistency

Episode #17 Fantastic Food Overshadowed By Inconsistency


Hey There Rockstars…

My latest Riff is all about the importance of consistency provided by your restaurant service team whether in the dining room or bar, no matter your price point.  Listen as I share a recent story of fantastic food overshadowed by inconsistent service.

Sales Stars Server Training - Double Your Profits

Sales Stars Server Training - Double Your Profits

Roger explains how you can use your staff as your #1 marketing tool to maximize your profits.  Servers who are trained to sell will double if not triple their sales and keep your customers coming back for more!