Viewing entries tagged
service

Episode #79 How To Deliver AMAZING Customer Experiences

Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #43 TOP TIP -  Why Fast Food and Full-Serve Restaurants Don't Mix

Comment

Episode #43 TOP TIP - Why Fast Food and Full-Serve Restaurants Don't Mix

When you eat out in other restaurants, if you’re anything like me you critique the operation - from food to service and ambiance…  Funny how we can have a critical eye and think “I can do it better”! But in your own restaurant, do you regularly look at the thousands of details - essentially seeing what the guest sees?  If not, you might have a fast-food approach… get them in , get them out and present the check! 

Comment

Episode #40 Don't Hire Another Employee Until You Hear This

Episode #40 Don't Hire Another Employee Until You Hear This

The restaurant industry is a HIGH TURNOVER business, but I’ve got the solution.   Don’t hire another person in your restaurant until you listen to this podcast episode.

Forget about help-wanted ads, you can’t simply fill openings… that’s a sure fire way to find average people, who will deliver average guest experiences, average food & drink and lead to nothing but problems in your restaurant.

Episode #23 When Hospitality Goes Wrong - And I Wine!

Comment

Episode #23 When Hospitality Goes Wrong - And I Wine!

A great dining experience pairs food with exemplary service & ambiance.  Some restaurants have great food, but the service falls short or maybe guests are treated to fine service, but the food is average. Rare is the restaurant that offers all three and if you own a restaurant, know that this is what your guests are seeking.  

Comment

Episode #17  Fantastic Food Overshadowed By Inconsistency

Episode #17 Fantastic Food Overshadowed By Inconsistency


Hey There Rockstars…

My latest Riff is all about the importance of consistency provided by your restaurant service team whether in the dining room or bar, no matter your price point.  Listen as I share a recent story of fantastic food overshadowed by inconsistent service.

Sales Stars Server Training - Double Your Profits

Sales Stars Server Training - Double Your Profits

Roger explains how you can use your staff as your #1 marketing tool to maximize your profits.  Servers who are trained to sell will double if not triple their sales and keep your customers coming back for more!

Episode #12 - The Power of A Kid Friendly Restaurant

Episode #12 - The Power of A Kid Friendly Restaurant

Roger shares with you the power of making sure your restaurant is Kid Friendly. Why?Because kids often decide where the family eats out…Learn easily actionable ideas to make your restaurant the FUN place for families and a source of new profits for your operation.

Episode #11 - Rock Your Finances

Episode #11 - Rock Your Finances

Our ROCK YOUR RESTAURANT Financial SYSTEM is here… Listen to Roger's school of hard knocks journey to financial success as he teaches you how to increase profits, cut costs and run a more efficient restaurant.

Episode #10 - Light Up Your Restaurant

Episode #10 - Light Up Your Restaurant

This week I share with you why taking a close look at the critical details of your operation and keeping on top of your competitors and industry trends will pay dividends in your operation.

Episode #9 - Is Your Restaurant Wildly Successful?

Episode #9 - Is Your Restaurant Wildly Successful?

Is your restaurant wildly successful?… Your bank account is growing, you can take time off while the cash register keeps ringing and you can count on your team to WOW your guests and deliver amazing experiences?