Viewing entries tagged
staff training

Episode #75 Are your Customers Peeved?

Episode #75 Are your Customers Peeved?

This episode is all about customer Pet-Peeves.  The most minute details affect the guest’s impressions of your operation and these impressions are lasting.  They absolutely determine whether or not the guest returns.  Take a listen to our discussion as we cover seventeen - that’s right 17 customer service pet peeves to banish forever in your restaurant. 

Episode #73 A Secret Weapon For Your STAFF

Episode #73 A Secret Weapon For Your STAFF

After starting and running restaurants for two decades, I’ve got your Secret Weapon!  Listen closely to this episode.  Many restaurants train their staff on Service, but few train their staff How to SELL and this can DOUBLE if not TRIPLE your sales!