Viewing entries tagged
waitstaff

Episode #69 "Paramount Service" Knows NO Pricepoint!

Episode #69 "Paramount Service" Knows NO Pricepoint!

I had the opportunity to dine out in two very different restaurants last week and the service varied dramatically.  You might be surprised by my experiences.  Listen as I walk you through the nuances of each experience, picture the customer expectation and you’ll see what I mean by Paramount!

Episode #46 - Hiring the Wrong People with the Wrong Approach?

Episode #46 - Hiring the Wrong People with the Wrong Approach?

Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach.  I see want ads all the time for desperate restaurants seeking experienced people...

"Wanted Experienced Cook.. Experienced Server" - Why? Most of the time, these people usually don't work out - No wonder turnover is so high in the restaurant business.

Episode #40 Don't Hire Another Employee Until You Hear This

Episode #40 Don't Hire Another Employee Until You Hear This

The restaurant industry is a HIGH TURNOVER business, but I’ve got the solution.   Don’t hire another person in your restaurant until you listen to this podcast episode.

Forget about help-wanted ads, you can’t simply fill openings… that’s a sure fire way to find average people, who will deliver average guest experiences, average food & drink and lead to nothing but problems in your restaurant.

Episode #39 You Can’t Have TOO Many HOOKS!!

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Episode #39 You Can’t Have TOO Many HOOKS!!

A “hook” is anything unique, different, eye-catching or appealing about the way you do business..  If you have really cool hooks and promote them well, there’s no stopping the power of your restaurant brand.  Best of all, very few restaurants (your competitors) are doing this, so its a Competitive Advantage for you.

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Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

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Episode #21 The MEGA Power of Your Restaurant's Daily Pre-shift Meeting

There is nothing more powerful than a consistent and effective pre-shift meeting.  Follow the lead of professional sports teams.  They have pregame meetings, concluding with a big huddle and cheer! This is the ideal time to 1) ensure your entire staff is on their A game 2) that everyone knows the game plan and 3) that the entire staff head onto the floor with excitement!

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Sales Stars Server Training - Double Your Profits

Sales Stars Server Training - Double Your Profits

Roger explains how you can use your staff as your #1 marketing tool to maximize your profits.  Servers who are trained to sell will double if not triple their sales and keep your customers coming back for more!