Let’s face it: no one enters the restaurant business hoping to fail. Chances are, if you’ve built up the courage to make your dreams of restaurant ownership come true, you want to do everything you can to make your establishment successful. The pros with Restaurant Rockstars have more than 20 years in the restaurant service industry and we know better than anyone that the success of a restaurant is often in the details. If you’re ready to take your business to the next level, check out the proven restaurant systems addressed in our innovative training products. In the meantime, read on to learn more about a few of the important details of your restaurant.
Overall Ambiance
The first thing guests will take note of is how they feel when entering your restaurant for the first time. In order to convey the visual message of your restaurant properly, it’s important to make sure that your decor matches the overall theme of your restaurant. For example, if you’re opening a hip, Japanese fusion restaurant, make sure that your centerpieces, wall decor, and lighting complement the guest’s experience. You may also consider whether or not your diners would appreciate any kind of background music as they enjoy their meals. Ensuring your HVAC system is up to snuff will also ensure diners are comfortable while in your establishment. Nothing is worse than being too cold or too hot while you’re trying to enjoy a meal!
Cleanliness
This is something that many profitable restaurant systems focus on, and rightly so. Cleanliness is not only important for personal and food safety, but it also has a powerful impact on your guest’s experience. Regardless of whether you have tile, wood, or carpet flooring in your restaurant, it’s essential to keep the floors clean and free of tripping hazards. Likewise, wait stations and the bathrooms should also be clean and well-maintained and tables should be promptly bussed. If your restaurant has crumbs all over the floor, food left on tables, and bathroom fixtures that are dirty or inoperable, many guests will wonder what kind of shape your kitchen is in. Cleanliness is one area you don’t want to send the wrong message in.
Staff Demeanor
Your hostess and servers are the first point of contact for your guests as they are lead to their table and order their drinks. Because of this, it is essential that your wait staff is properly and thoroughly trained on the menu and the layout of the restaurant. They should be prepared to address questions related to food allergens, menu specials, and recommendations. Additionally, even though your kitchen staff usually does their work behind the scenes, it’s important that their appearance and demeanor is professional in the event that they are seen by diners. Whether you have a fast-food style establishment or a five-course, fine-dining restaurant, you want to ensure your staff enhances your guests’ dining experience.
When you purchase your restaurant systems consulting products from Restaurant Rockstars, you can rest assured that a high-quality, thorough server training section is included, along with other tips, advice, and industry-knowledge designed to take your restaurant to the next level of success. Are you ready to rock your restaurant? Check out our podcasts and other articles to learn more about profitable restaurant strategies, then shop our training materials today!