THANK YOU FOR PURCHASING THE SALES STARS SERVER TRAINING PROGRAM
From one operator to another, I want you to get the MOST from SALES STARS.
HOW DO I DO IT?
STEP 1: Have your ENTIRE front of house staff complete Modules 1 – 3. This takes approx. 40 minutes. (I hook my computer to a large screen TV with a USB cable so that everyone can watch together as a team building opportunity however it is easier for your restaurant, you can have each staff member complete the program independently.
STEP 2: Have your Manager or Team Leader Watch PRE-SHIFTS TO PROFITS and then PRINT OUT all THE PRE-SHIFTS TO PROFITS PLANNER Exercises to keep in a 3-Ring Binder.
STEP 3: Hold a brief Pre-Shift Meeting DAILY using at least 1 Exercise from THE PLANNER and continue to rotate these exercises throughout the year/season to reiterate the concepts and ensure that your staff is using the Sales Stars techniques EVERY TABLE, EVERY TIME.
STEP 4: Quarterly or Bi-annually, hold a fun and interactive comprehensive training session using many or ALL Exercises and Concepts that you printed from THE PLANNER. I use candy, small gifts and even dollar bills as prizes and incentives for participation. Schedule these Training Sessions well in advance and make them Fun for maximum attendance.
Your best results will come from repetition and practice. With consistent training, your staff will become SALES STARS and present great Dining Experiences Every Table, Every Time!
As you hire New Staff, have them watch Modules 1 – 3 BEFORE they Hit the floor. Once they have completed the Modules, have them shadow a Veteran Sales Star!
Best of Success with SALES STARS!