Mr. Don Tse has literally tasted his way around the world sampling 20,000 different beers. You’re going to learn how to curate a great beer list, the basics of serving the freshest beer with great customer service AND, the power of starting a Mug Club in your place…
I’ve always believed that “Order Takers” in restaurants deliver Ordinary Experiences. Why not be about creating Extraordinary guest service? To do this, your staff need to take your customer on what I call “the Magical Journey”. Here’s one cool tip to do just that while watching your guests smile and cash register ring.
From pitfalls and major struggles to straight out theft & fraud, you’ll learn how I built my successful restaurants from a bold dream and no practical experience to a wildly successful multi-million dollar exit. In this action-packed episode, my friend and fellow industry pro Jaime Oikle and I discuss my crazy restaurant journey and how the systems I created led to Double the Net Profit of the average restaurant and national press acclaim.
Labor will always be any businesses’ biggest challenge, but you can turn the tables so to speak with a simple system or plan B, that becomes your restaurant’s strongest competitive advantage.
Whether you run a food truck, coffee shop, fast casual or full-service restaurant, know that every interaction between your staff and each guest must be consistent and memorable across your operation. This comes with regular consistent training as a given, but more importantly the culture of your place. Are you building and sustaining a culture focused on hospitality, family and fun?
There are so many reasons people run restaurants. Many of us first got into the business because of passion. Maybe you started working in restaurants and really loved the personal side, camaraderie with staff and customers alike. Perhaps you are drawn to the high-energy.
Possibly, you were a chef with a loyal following of raving fans, or you just saw an opportunity and took the plunge. But that was years ago. Are you still passionate and committed to run a top-notch operation?
Social Media may possibly be your restaurants Most Powerful Marketing Strategy.. There’s Facebook, Snapchat, Instagram, Twitter and by the end of the day there’ll be a couple more.. which ones are important? All of them…if you ‘re not on these platforms, you’ll miss out on lots of new and repeat business.
After 9 short years with virtually no restaurant industry experience, Mr. Roger Perry of the Datz Group in Tampa Florida is now turning the restaurant scene upside down with several exciting concepts. Listen as Roger tells us how opening a bakery solved a critical problem and future threat to that first restaurant.
Today I’m talking with Mr. Lee Zucker and Mr. Rev Ciancio from Yext.com. They are Digital Knowledge Management Experts. Give a listen as today we’re talking online review strategies, online ordering, driving loyalty and repeat business and most importantly marketing like a big brand without the big brand budget.
Imagine rising from the kitchen of his family’s humble Brooklyn restaurant at age 4 to professional waiter, manager, event planner, caterer and restaurateur. Remarkably Ian will share how his family transformed their early hot dog stand into the “World’s Largest Nightclub”, serving 6,000 people every Saturday night.