At some point, you’ll start thinking seriously about your “Exit Strategy” from the business. This might mean retirement, selling your operation, walking away to start a new business, or just spending more time with family. You can’t do any of these things without a solid manager or two that you can trust.
I’m a huge believer that training your staff to provide Superior Customer Service is “Job 1” for any business, especially restaurants. In the thousands of details in running your restaurant, nothing will build your business faster, nor have a greater impact on your profit and bottom line. This is more important now during the pandemic than ever.