Episode #95 Is Technology Replacing True Hospitality in your Operation

Listen to today’s episode and see for yourself if true Hospitality is being replaced by Technology.  It’s perfectly fine to automate your business and use technology and systems to improve, but not at the expense of understanding the core elements of your business first.  After several days of experiencing paramount service at the Diplomat Beach Resort in Florida, my initial judgement got the better of me as I was suddenly immersed in technology at the Minneapolis airport.  

Episode #94 More Money in Your Register, Night after Night!

Listen to today’s episode and I’ll give you the “key” to maximizing profit from your menu, every item every time.  Menu Profit is one mission critical detail in your restaurant that you may be missing.  You may in fact have a menu that your customer’s love, but that doesn’t mean you’re making lots of money selling it!  This really is common and I see it all the time in restaurant’s I work with.  You’re working just as hard preparing low profit items as high profit, so you might as well give yourself every advantage. 

Episode #93 A Winning Strategy For Your Restaurant From Your Favorite Sports Team

Give today’s episode a listen… its short, but powerful.  Here, I present one of the most effective training exercises I know that’s proven to not only deliver amazing dining and service experiences, but to increase your restaurant sales.  When your entire team are conditioned with product and restaurant knowledge to educate, inform and entertain each and every customer, you will have an unstoppable competitive advantage.  

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

One of the biggest challenges you face as an operator or manager is staffing and turnover.  Its a tough labor market No Secret, but its all about your approach to finding great staff and keeping them.  

The wrong approach is thinking “I need someone NOW.. I’ll just place an ad in the paper and hang a help-wanted sign on the door”.  That’s just a recipe for disaster.  More than likely you’ll find someone that’s a morale killer with bad habits there just for the paycheck.  Today’s podcast gives you a better approach.  Its all about finding, developing, recognizing and rewarding what I call your “A-Team”. 

Episode #83 8 Great Things To Tell Your Staff Today

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant – A caring, personable staff that’s all about exemplary service.