This is a powerful episode of the Restaurant Rockstars Podcast. It’s different and a bit unconventional, but stay tuned to learn how to dominate your competition by becoming “notorious” in your marketplace. You do this through great customer service.
During this pandemic and reduced consumer confidence providing a food delivery service to your customers is a must! But you’re probably thinking where to begin? Well hold on, we’ve got you covered. In this episode of the Restaurant Rockstars Podcast, I’m speaking with two guys who can set up your restaurant delivery service from soup to nuts.
I’m a huge believer that training your staff to provide Superior Customer Service is “Job 1” for any business, especially restaurants. In the thousands of details in running your restaurant, nothing will build your business faster, nor have a greater impact on your profit and bottom line. This is more important now during the pandemic than ever.
I own a breakfast restaurant and this pandemic has hit our cafe hard! As a result, we’ve been forced to pivot several times since March. Firstly, We’ve shrunk our menu. Secondly, we shrunk our staff. Thirdly, we closed our dining room. Lastly we opened our cafe back up with an expanded grab and go market. …
In this episode of the Restaurant RockStars Podcast, I’m speaking with Ken Rubin, Chief Culinary Officer of Rouxbe, the world’s leading online culinary school. Whether you’re a restaurant owner, chef or line cook, now may be the time to uplevel your kitchen talent. This pandemic keeps on keeping on, but you’re future in this business depends on your creativity, skillset and value to your employer.
In this episode of the Restaurant Rockstars Podcast, I’m speaking with Lindsey Anderson, a top sommelier and now proprietor of UVAE Kitchen & Wine Bar in Chicagoland. During these challenging times, we could all use a dose of best practices so Tune-In, listen and learn as Lindsey dishes on her decades of success!
For those unfamiliar, Artificial Intelligence allows software to think like and interact with humans. Listen to see how you can capture key marketing information on your customers such as “how frequently they visit, their favorite menu items and even what they spend”. With text or email, Jerry shows how you can deliver powerful marketing promotions to your best customers or less frequent diners. Interestingly, iOrder can even make food & drink suggestions which raises check averages.
You have to tune in this week as I’m speaking with Max Sheets, an illustrious 30 year veteran of start-ups, major chains and franchises. From concept and menu development to finding the real estate, staffing, leading by example, critical numbers and all-important brand building, Max has done it. Here’s a true restaurant evangelist!
In this episode of the Restaurant RockStars Podcast, I’m speaking with Matt Selbie of www.opiniator.com. His system allows immediate customer feedback via mobile device. Your staff take appropriate action, recover the situation, satisfy the customer and retain their loyalty.
In this week’s episode of the Restaurant RockStars Podcast, my friend and fellow industry pro Jaime Oikle of www.runningrestaurants.com and I are speaking to a restaurateur with the magic touch. Nick Bogacz of Caliente Pizza & Draft House is building a pizza empire with street smarts, gut instincts and a flair for promotion while also dealing with the Covid crisis.