Episode #28 Eric Cacciatore of Restaurant Unstoppable – Why I Surround Myself With Industry Leaders

Eric Cacciatore is the personality behind the wildly popular “Restaurant Unstoppable” Podcast.  By hosting influential chefs, restaurateurs and industry leaders, Eric is sharing the incredible experience and knowledge base of these leaders, while educating himself in all he needs to know to someday open his own restaurant.  What a brilliant approach to getting into this business.

Episode #26 Got the Back of House Blues? Here’s your Answer!

Systems are all-important in your restaurant… they simplify, keep you organized, save time & money, but the industry has been slow adapters to technology.

Inventory, Ordering & Invoices are otherwise laborious tasks that are a necessary evil.  They need to be done, but no-one likes to do it, so many restaurants forego these critical operating procedures at their peril.  Now there’s a simple answer and its a one-stop turn key “system” to streamline and automate all these necessary processes.  Today, I interview Mark Haidet, CEO of getOrderly.com that has the solution.

Episode #24 How To Launch A Hot New Concept With Brett Payne Of Classic Rock Coffee

Classic Rock Coffee is a franchise on fire right now as it expands around the world.  This way cool concept marries coffee & food with classic Rock N Roll… its like the Hard Rock Cafe of Coffee!

Listen as I speak with Brett Payne from Classic Rock Coffee as he describes his challenges in growing a global franchise, what’s cool about the coffee and where they go from here.

Episode #21 The MEGA Power of Your Restaurant’s Daily Pre-shift Meeting

There is nothing more powerful than a consistent and effective pre-shift meeting.  Follow the lead of professional sports teams.  They have pregame meetings, concluding with a big huddle and cheer! This is the ideal time to 1) ensure your entire staff is on their A game 2) that everyone knows the game plan and 3) that the entire staff head onto the floor with excitement!

Do You Have A Staff Or A Dream Team?

The foundation of great restaurant service begins with great restaurant staff.  Surprisingly, this concept is lost on many owners and managers, yet the solution really is simple. 
As the restaurant business is transient by nature, high turnover is a fact of life. I’ve worked with lots of restaurants over the years that struggle to find and keep good help and this negatively impacts the guest experience. When I started my first restaurant the challenge was much the same—that is, until I discovered the magic of building my “dream team.”

There Is No Finish Line

“Run your restaurant like a business and a brand and remember there’s no finish line. Every day is a new day and a new beginning…and…put yourself in your guests’ shoes or put your ‘guest hat’ on and train your employees to see what the guest sees before the guest sees it.”