Episode #79 How To Deliver AMAZING Customer Experiences

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Episode #46 – Hiring the Wrong People with the Wrong Approach?

Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach.  I see want ads all the time for desperate restaurants seeking experienced people…

“Wanted Experienced Cook.. Experienced Server” – Why? Most of the time, these people usually don’t work out – No wonder turnover is so high in the restaurant business.

Episode #44 Part 1 – Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants

When you’re in the absolute thick of running your restaurant, you need answers like yesterday… Answers that will help you solve critical problems and significantly improve your operation.

So, I was super excited when my friend and industry collaborator Jaime Oikle of www.runningrestaurants.com suggested that we ask our listeners for their most challenging questions.  

Episode #40 Don’t Hire Another Employee Until You Hear This

The restaurant industry is a HIGH TURNOVER business, but I’ve got the solution.   Don’t hire another person in your restaurant until you listen to this podcast episode.

Forget about help-wanted ads, you can’t simply fill openings… that’s a sure fire way to find average people, who will deliver average guest experiences, average food & drink and lead to nothing but problems in your restaurant.