In today’s episode of the Restaurant RockStars Podcast, I am thrilled to speak with Mr. Donald Moore, the Executive Vice President and Chief Culinary Officer for the Cheesecake Factory. What has always amazed me, as it does most people is the extensive menu offering 21 pages and over 250 menu items and get this – all done from scratch! I have always wondered how they can inventory, prep, prepare and deliver consistency across the chain with reasonable ticket times in their very large and constantly busy locations.
Mike will tell us all about the sheer number of staff needed to operate 24/7; and what it takes to serve breakfast, lunch and dinner in 19 locations during the biggest labor shortage this industry has known. It’s all about leading by example, valuing and recognizing your people and of course effective training.