These are some of my biggest pet peeves…
I visit restaurants across the USA and around the globe, 9 times out of 10, the servers I get are making serious mistakes…mistakes that cost restaurants money and customers!
Chef James Clary has owned and managed many fine dining restaurants and one of his secrets to success was treating every guest as if they were the “most-important” guest, even when his restaurant was a full-house. Why are so many restaurants in the hospitality business missing the hospitality?
I have always believed that great service is about taking the guests on a magical journey of everything the restaurant is about. Because let’s face it, guests are often first time visitors to restaurants and they don’t know what they’re going to enjoy or what’s exiting about the restaurant.
It’s really up to the entire service team – not just the wait staff, but also the host, the busser and the bartender. Every part of the service experience should be delivered by a choreographed team.
There is nothing more powerful than a consistent and effective pre-shift meeting. Follow the lead of professional sports teams. They have pregame meetings, concluding with a big huddle and cheer! This is the ideal time to 1) ensure your entire staff is on their A game 2) that everyone knows the game plan and 3) that the entire staff head onto the floor with excitement!
Take a listen to this episode of RESTAURANT NINJAS:
“Roger fell into the restaurant business”
“SalesStars is a turnkey online program to train your front-of-the-house team!”
“Roger Beaudoin hires for his restaurants based on personality, approach and attitude.”
“Roger Beaudoin and I talk about the “Flash of Lightning” on today’s Restaurant Ninjas podcast!”
“Learn how to turn $100 into $1000 on today’s Restaurant Ninjas!”
Roger riffs about an amazing dining experience at a steak house in Columbus Ohio – Food, Service & Ambience. Listen in as he explains just how they nailed it! Listen & Subscribe on iTunes: https://itunes.apple.com/us/podcast/restaurant-rockstars-podcast/id1035152031?mt=2
Listen in to Episode #3 of Rockstar Riff as Roger discusses how to achieve a Hat-Trick at your restaurant! (2 min 23 sec) Listen & Subscribe on iTunes: https://itunes.apple.com/us/podcast/restaurant-rockstars-podcast/id1035152031?mt=2
Listen to Rockstar Riff #2 as Roger discusses how to Assume the Sale. You have Customers, not prospects…this should be easy! (2 min 28 sec) Listen & Subscribe on iTunes: https://itunes.apple.com/us/podcast/restaurant-rockstars-podcast/id1035152031?mt=2