Are Your Customers Peeved?

When I ran restaurants, I approached service from the customers point of view.  That is at least twice a week, I was a customer in my own restaurant.   Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”

Episode #46 – Hiring the Wrong People with the Wrong Approach?

Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach.  I see want ads all the time for desperate restaurants seeking experienced people…

“Wanted Experienced Cook.. Experienced Server” – Why? Most of the time, these people usually don’t work out – No wonder turnover is so high in the restaurant business.

Episode #44 Part 1 – Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants

When you’re in the absolute thick of running your restaurant, you need answers like yesterday… Answers that will help you solve critical problems and significantly improve your operation.

So, I was super excited when my friend and industry collaborator Jaime Oikle of www.runningrestaurants.com suggested that we ask our listeners for their most challenging questions.  

Episode #40 Don’t Hire Another Employee Until You Hear This

The restaurant industry is a HIGH TURNOVER business, but I’ve got the solution.   Don’t hire another person in your restaurant until you listen to this podcast episode.

Forget about help-wanted ads, you can’t simply fill openings… that’s a sure fire way to find average people, who will deliver average guest experiences, average food & drink and lead to nothing but problems in your restaurant.