Know this…“paramount” service is everything in your restaurant. Deliver anything less and your customers will talk… Immediately, their experience at your place is all over social media and online review platforms. You can lose your good reputation and customers at your restaurant’s peril. Take a listen to my recent experience….
Give today’s episode a listen as I’m speaking with Ben Gaddis, the President of one of the world’s Top innovation agencies counting some of the world’s most powerful brands as clients. We’ll talk digital marketing, online ordering, delivery, leading-edge loyalty programs and much more that shape and grow the all-important relationship between your operation and your customer.
Restaurants are fickle! Some are wildly successful for a variety of reasons. Others fail miserably in a short period of time for different reasons. It all comes down to 3 things – 3 powerful ideas I call the Foundational Fundamentals. Follow these 3 and the competition will eat your dust!
Well once again, I’m on the road driving cross-country. I had a chance to eat out several times a day in a wide variety of places. So today, I’m telling you about two dining experiences that really stood out for different reasons. I hope it helps you take a fresh look at your restaurant or hospitality enterprise, and give you some food for thought.
Of the thousand details in running your restaurant, beware of your customers Pet Peeves! This episode is all about the details.. the important impressions each member of your staff and every detail make with your customer. Everyone’s opinion counts, so fix what’s broken before the customer sees it!!
Mr. Don Tse has literally tasted his way around the world sampling 20,000 different beers. You’re going to learn how to curate a great beer list, the basics of serving the freshest beer with great customer service AND, the power of starting a Mug Club in your place…
I’ve always believed that “Order Takers” in restaurants deliver Ordinary Experiences. Why not be about creating Extraordinary guest service? To do this, your staff need to take your customer on what I call “the Magical Journey”. Here’s one cool tip to do just that while watching your guests smile and cash register ring.
From pitfalls and major struggles to straight out theft & fraud, you’ll learn how I built my successful restaurants from a bold dream and no practical experience to a wildly successful multi-million dollar exit. In this action-packed episode, my friend and fellow industry pro Jaime Oikle and I discuss my crazy restaurant journey and how the systems I created led to Double the Net Profit of the average restaurant and national press acclaim.
Social Media may possibly be your restaurants Most Powerful Marketing Strategy.. There’s Facebook, Snapchat, Instagram, Twitter and by the end of the day there’ll be a couple more.. which ones are important? All of them…if you ‘re not on these platforms, you’ll miss out on lots of new and repeat business.
After 9 short years with virtually no restaurant industry experience, Mr. Roger Perry of the Datz Group in Tampa Florida is now turning the restaurant scene upside down with several exciting concepts. Listen as Roger tells us how opening a bakery solved a critical problem and future threat to that first restaurant.