My Entrepreneurial Journey - Roger Is Interviewed On The Entrepreneur Way Podcast

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My Entrepreneurial Journey - Roger Is Interviewed On The Entrepreneur Way Podcast

“I knew absolutely nothing about the business that I got into… so again I mentioned the business of a thousand details and one by one call it the school of hard knocks you know back in the early days it felt as though I was falling from a tree and hitting every branch on the way down. I made a lot of mistakes, I lost a lot of money before I created the systems that then turn things around and moved my business forward. And ultimately I was able to dominate my competition for about 18 of those 20 years that I was in the business ”

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Theatre Of The Mind - The Art Of Suggesting And Selling

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Theatre Of The Mind - The Art Of Suggesting And Selling

Your restaurant’s patrons appreciate inside knowledge, personal recommendations, and glowing descriptions. By training your service team to creatively use ‘Theatre of the mind’, you’ll soon be watching your customers smile, the cash register ring and online reviews bring in new and repeat business. Now, that’s a true competitive advantage.

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Are You In The Restaurant Business For The Right Reasons?

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Are You In The Restaurant Business For The Right Reasons?

There are so many reasons people run restaurants. Many of us first got into the business because of passion. Maybe you started working in restaurants and really oved the personal side, camaraderie with staff and customers alike. Perhpas you are drawn to the high-energy. Possibly, you were a chef with a loyal following of raving fans, or you just saw an opportunity and took the plunge. But that was years ago. Are you still passionate and committed to run a top-notch operation?

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Fun & Games Make The Cash Register Ring

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Fun & Games Make The Cash Register Ring

Every day before your doors open for business, gather your team for a motivational huddle and go beyond the typical tasting of the night’s specials. Discuss exceeding guest expectations and a strategy for the service to come. One of my most effective exercises was actually based on a popular game that everyone has played – BINGO!  Much like the real thing my version of the game is easy to execute in your restaurant. Here’s the idea…

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There Go the Prime Costs!

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There Go the Prime Costs!

I work with many restaurants and collaborate with other professionals across the hospitality industry. One thing I continually see and hear about are the sheer numbers of operators not taking regular inventory or closely analyzing food, beverage and labor costs. It doesn’t seem to matter if the restaurant is just starting out or has been around for years, the trend is evident. This is crazy! It’s like feeding hundred dollar bills into your shredder several times per week.

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Consistency Is Everything In A Hospitality Operation

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Consistency Is Everything In A Hospitality Operation

Whether you run a food truck, coffee shop, fast casual or full-service restaurant, know that every interaction between your staff and each guest must be consistent and memorable across your operation. This comes with regular consistent training as a given, but more importantly the culture of your place. Are you building and sustaining a culture focused on hospitality, family and fun?

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In The Age of Online Reviews, This Was Dangerous Thinking!

In The Age of Online Reviews, This Was Dangerous Thinking!

Our recent travel experiences differed greatly at a variety of businesses. Whether they were resort hotels, a hip modern motel, high end restaurants, Chinese take-out, the local bagel shop and a bowling alley; the lessons learned are the same. Regardless of the price of your menu or service provided, hospitality is either present or noticeable absent.

Growing profits in your small business - WISDOM from the trenches...

Growing profits in your small business - WISDOM from the trenches...

In this episode we interview Roger Beaudoin, an entrepreneur, restaurateur, consultant and author. He shares his interesting entrepreneurial journey, his initial inspiration for his first highly-successful restaurant, and valuable tips & advice on growing the profits of your small business.

If You Build It, Will They Come?

If You Build It, Will They Come?

Whether you’re new to this business or a seasoned operator please read on. When you start a business of any significance, you pour your heart, your passion, your dreams and your hard-fought sweat into your venture everyday because your present, your future, your kids futures, literally everything is on the line. So this is why I am surprised with the all too common belief that “If you build it…”.

Restaurant Lessons From Your Favorite “Pro” Team

Restaurant Lessons From Your Favorite “Pro” Team

It’s no secret that training takes time, discipline and most of all follow-through. You need a game plan, an attentive and willing staff and regular exercises that keep everyone on top of their game. That game plan is your restaurant’s competitive advantage! Learn more….

Is Your Restaurant Running You?

Is Your Restaurant Running You?

Arguably, restaurants are one of the most challenging of all businesses and require a “hands-on” approach. No-one can deny the high failure rate, and marginal operations quickly become new statistics.

The "True" Meaning Of Hospitality

The "True" Meaning Of Hospitality

When I receive exemplary service in a restaurant, it’s not only unexpected, but absolutely astounding… Recent service went above and beyond any expectation I had for dinner this particular evening. 

8 Great Things To Tell Your Staff Today

8 Great Things To Tell Your Staff Today

Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage.  Discuss these 8 great things with your staff today…

F.A.C.E.S. Run Your Restaurant

F.A.C.E.S. Run Your Restaurant

When I ran high-volume restaurants for 20 years, the acronym F.A.C.E.S. served as our team mantra.  Five simple letters that deliver a powerful competitive advantage.