Episode #210 Paramount Service is all about the Customer!

Imagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business. You can! In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. Jill brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service.

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Episode #209 Our Cheese Was Moved, Now What?

In this episode of the Restaurant RockStars Podcast, I’m speaking with my good friend and fellow industry Pro, Jaime Oikle of Running Restaurants. Jaime had this idea to talk about what we can do now to not only survive, but put our business in the best position to really come out of this crisis and succeed big. Now’s the time to continue taking action. Now’s the time to strategize, plan, execute! Its all about the following simple systems to control your business and your future

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Episode #208 The Latest Scoop on PPP, EIDL and Forgiveness

The Paycheck Protection Program has worked for some and not for others. In this episode of the Restaurant RockStars podcast, I’m speaking with Matthew Patrick, Principal of Patrick & Associates, a CPA firm specializing in the Paycheck Protection Program and Economic Injury Disaster Loans. We’re going to cover all the ins and outs of these programs, and most important how to maximize or get complete forgiveness for your PPP!

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Episode #207 In a Sea of Marketing, this Really Works!

One of the coolest things we talk about is what Matt calls creating an “Emotional Connection” with the customer. Building that powerful loyalty is like money in the bank. Think of what the lifetime value of each customer is really worth if they become raving fans of your business and suddenly come in more often. We’re going to talk about social media strategy, what to communicate, how often to communicate and special offers that bring in the crowds.

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Episode #206 Leading Chefs Unite To Help Hospitality Workers

This episode of the Restaurant RockStars Podcast is all about an initiative to help those industry workers most affected. I’m speaking with Sean Weissbart, a NYC attorney specializing in setting up tax-exempt non profit organizations who has teamed with Danny Meyer of Union Square Hospitality Group, Daniel Boulud and Thomas Keller to create a 501 (3C) company raising funds for those in our business who need it most – our front line employees.

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Episode #205 A Contactless Order And Pay Solution

The new normal is contactless ordering & payment. If you have pivoted or are ready to pivot your business model to take out, curbside pickup and delivery, here’s a solution. Think of it this way… waiting customers cost your restaurant money, mixed up orders costs you money, bad reviews cost money.  It’s all about hospitality, convenience and safety.

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Episode #204 Restaurants Share Covid-19 Aftermath & Solutions

The Government has all but shut us down, and returning to days of normal is still out of sight for most of us. We’re scrambling for a new plan and that plan keeps shifting day by day. What to do next? In this episode of the Restaurant RockStars Podcast I speak with George Deeb of Restaurant Furniture Plus. George sent out a Covid-19 Survey to 30,000 restaurants and the results are telling.

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Episode #203 Greater Efficiency And Profits At Your Fingertips

In this episode of the Restaurant RockStars Podcast, Tony Smith the CEO and Co-Founder of Restaurant365 will show us an All-in-1 system for your restaurant that consolidates your Accounting, Inventory, Scheduling, Sales Reporting and Manager Logs, so you have all this info at a moments glance at your fingertips…

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Episode #202 An Objective View of Modern POS Systems

At the heart of your operation is of course your Point of Sale system. Interestingly, modern systems are now integrating other value-added applications such as Inventory control, payment processing, online ordering, etc… There are so many features, options and choices to look at, so with today’s episode, we’re not just bringing you another system, but an objective opinion from a software and POS expert who tells all from your perspective.

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Episode #201 Stay Connected To Your Customers

In this episode of the Restaurant RockStars Podcast, I’m speaking with Tasso Roumeliotis, the founder of NUMA, a virtual business answering service. Tasso shows us how this technology can represent your brand and be an extension of you and your management team, even if you’re not in the restaurant.

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Episode #200 Making The Most Of Downtime During The Coronavirus Crisis – A Roundtable Discussion

This crisis is unprecedented and the worst disaster to ever hit our industry. The Stats are staggering: Hundreds of Billions of Dollars Lost, Millions and millions of our employees out of work and worst of all, complete uncertainty for the future. When will we be able to re-open our restaurants? Will there be a crush of business, or will it take time to get back to normal? No-one has the crystal ball. This episode is all about what you can do Now for your business while things are idle or slower than usual. A roundtable with Food Industry Professionals.

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Episode #199 How To Protect Your Business During The Coronavirus Pandemic

This situation is unfathomable and it’s constantly shifting. Every minute, there’s new information, new challenges and lots of uncertainty. No one knows what will happen next or how long before its over. Now’s the time to take action… to think your business through. To protect yourself, your employees, your customers, your business. In this episode of the Restaurant RockStars Podcast, my friend and fellow industry colleague Jaime Oikle will lead us through a panel discussion focusing on what’s happening right now… loss of business, being forced to close either voluntarily or due to civic mandate, ideas on how to pivot your business, financing options, what your staff can do if hours are lost or they’re laid off and so much more.

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