In this episode of the Restaurant Rockstars Podcast, Jaime Oikle of Running Restaurants and I speak with Mark Kelegian. Mark is the President and master brand-builder of Randy’s Donuts. Randy’s is a super-powerful brand that is both pandemic-proof and iconic. This brand is also internationally recognized and growing fast!
DetailsWhat if you could offer your customers the ability to open their own tabs, split checks, pay and leave tips using contactless technology at their leisure. This is the future of restaurant service and true hospitality. In today’s episode, I’m speaking with Tim McLaughlin, CEO of GoTab and a fellow restaurant owner. Tim’s come up with a way to put control in your customer’s hands leaving your service staff more time to serve & sell and less time swiping cards.
DetailsIn this episode of the Restaurant Rockstars podcast, my friend and industry pro Jaime Oikle of Running Restaurants interviews me on buying a restaurant just before the pandemic, the challenges we continue to face and our strategies to succeed.
DetailsI’ve always believed a great restaurant website brings the food, drinks and experience to life for the customer and draws them in. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Tony Darden and Ted Beaman of a red-hot burger joint called Mooyah www.mooyah.com! I’ve always believed this business is all about entertainment, and these guys bring that showbiz approach to their customers.
DetailsToday I’m speaking with Geo Concepcion the CEO of Greene Turtle, a once fast-rising chains of sports bars. He had a thriving business with multiple locations and hundreds of employees, then out of the blue he was forced to shutter locations and furlough hundreds of employees. This episode is all about maximizing restaurant profit and rebuilding a brand!
DetailsThis is a powerful episode of the Restaurant Rockstars Podcast. It’s different and a bit unconventional, but stay tuned to learn how to dominate your competition by becoming “notorious” in your marketplace. You do this through great customer service.
DetailsDuring this pandemic and reduced consumer confidence providing a food delivery service to your customers is a must! But you’re probably thinking where to begin? Well hold on, we’ve got you covered. In this episode of the Restaurant Rockstars Podcast, I’m speaking with two guys who can set up your restaurant delivery service from soup to nuts.
DetailsI’m a huge believer that training your staff to provide Superior Customer Service is “Job 1” for any business, especially restaurants. In the thousands of details in running your restaurant, nothing will build your business faster, nor have a greater impact on your profit and bottom line. This is more important now during the pandemic than ever.
DetailsI own a breakfast restaurant and this pandemic has hit our cafe hard! As a result, we’ve been forced to pivot several times since March. Firstly, We’ve shrunk our menu. Secondly, we shrunk our staff. Thirdly, we closed our dining room. Lastly we opened our cafe back up with an expanded grab and go market. …
DetailsIn this episode of the Restaurant RockStars Podcast, I’m speaking with Ken Rubin, Chief Culinary Officer of Rouxbe, the world’s leading online culinary school. Whether you’re a restaurant owner, chef or line cook, now may be the time to uplevel your kitchen talent. This pandemic keeps on keeping on, but you’re future in this business depends on your creativity, skillset and value to your employer.
DetailsIn this episode of the Restaurant Rockstars Podcast, I’m speaking with Lindsey Anderson, a top sommelier and now proprietor of UVAE Kitchen & Wine Bar in Chicagoland. During these challenging times, we could all use a dose of best practices so Tune-In, listen and learn as Lindsey dishes on her decades of success!
DetailsFor those unfamiliar, Artificial Intelligence allows software to think like and interact with humans. Listen to see how you can capture key marketing information on your customers such as “how frequently they visit, their favorite menu items and even what they spend”. With text or email, Jerry shows how you can deliver powerful marketing promotions to your best customers or less frequent diners. Interestingly, iOrder can even make food & drink suggestions which raises check averages.
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